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Customer reviews for Westinghouse 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start for
Westinghouse 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start
4.7 out of 5 stars
stars1,856 ratings1,856 reviews
  1. 5 stars81% (1,506)
  2. 4 stars14% (252)
  3. 3 stars3% (47)
  4. 2 stars1% (14)
  5. 1 star2% (37)
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Showing 361-370 of 1,856 reviews
Dec 13, 2024
HillBilly Joe
5 out of 5 stars review

Unbox, assembly & Break in review.

I purchased the 28,000 this season because it's one of the only portable generators capable of powering my entire property. I like that I can run the house off the 50amp outlet and run the well pump off the 30amp outlet at the same time.. without over working the machine. Now this is not a long term review, because I have not ran the machine longer than the break in period. But my unboxing, assembly and break in of what I received has been impressive. The packaging is proper, on a hand built wood platform, adequate for the massive size and weight. The assembly was simple and not full of unnecessary steps to get the generator ready. This is important, because maybe you need power immediately and don't want to fart around.. and I like that the machine came with a quality break in oil, looks like a Castrol product. The first start up was without issue. And for a 999cc engine, this thing is surprisingly quiet. So far I am very pleased. I have faith that the quality I feel in my hands, will be dependable when the power is out. Don't plan to lift this without 4 of your best men.. your gonna need an equipment hook.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Sep 20, 2023
aryscott
3 out of 5 stars review

Starting Problems

I bought it a year ago, I only used it 4 times for around 30 to 40 minutes, 5 months ago the battery was completely discharged, 2 days ago it happened again, I charged the battery but the motor tries to start and stops, I can't make it start, I've already checked everything, oil, battery, gasoline, connections, everything the manual advised me to do. I'm going to try technical support through the Westinghouse website, because it's impossible to reach anyone by phone.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
reply from Customer Care

Hi, We sincerely apologize for the issues you are encountering with your unit. We understand how frustrating this must be and we are committed to assisting you in resolving this promptly. At your earliest convenience, please email us at westinghousevip@wpowereq.com and we'd be happy to escalate your case for you. Thank you, Sydney, Westinghouse

Aug 23, 2023
Len1941
3 out of 5 stars review

My experience

Had a difficult time obtaining product. Took three attempts with three different suppliers. Delivery was difficult to track however delivery was professional & no damage. Product met all expectations. Manual was confusing at times and lacking info (especially with oil fill location).

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
reply from eCommerce

Hello, we are truly sorry that the delivery was not a pleasant experience! Unfortunately, we do not have much control over the shipping once the unit is picked up from our warehouse. I have forwarded your feedback to our shipping and receiving team to ensure we are partnering with the best shipping companies we can. We hope you continue to get the best out of the WGen20000c, if you have any questions or concerns feel free to contact us at 1-855-944-3571 or support@wpowereq.com. Thank you, Zach - Westinghouse

Dec 6, 2020
HillWill
4 out of 5 stars review

Works well, but a minor gripe.

Bought this at the beginning of summer in order to ready for what has become annual multiple Public Safety Power Shutoffs. They last two to three days. We have also experienced one or two multi-day outages during each snow season here in the Sierra Foothills. We bought the generator from a local vendor and they delivered it all set up and ready to go. Had to have an electrician install a transfer box. We not only need the power to run our appliances and lights, but our well water is dependent on electrical power, as is our septic system. It works great!! We chose propane so we wouldn't have to wait in long, long lines that appear at the gas station every time their is a large power outage. One complaint: It is very difficult to drain the oil in order to change it. On my first try I made a mess on the floor next to the machine. I'm trying to jury-rig something to catch the oil and move it safely to a storage container. Westinghouse should either rethink the design so there is room to get it out safely, or provide some kind of adapter to get the oil past the obstructions.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Aug 22, 2020
Taylou123
5 out of 5 stars review

Very nice generator

Finally got a generator for my house after several bad storms and being out of electric. Have not had to use it yet, however I am prepared. The unit came in with no issues and it was super easy to put wheels and handles on. Love this init, and it is big enough to run my AC.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Jan 18, 2024
STORM$$
5 out of 5 stars review

Good Generator Dual Fuel

I bought this Generator for a back up to supply power to my Solar Panel array in the Winter Months. Main reason is dual fuel. I like the flexibility. However, the 2 110v receptacles have GFCI curcuits and they do not work properly. Always shutting off. Need to get them replaced with normal duplex outlets.

Review from westinghouse.com
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Jul 28, 2022
Wildcat398
5 out of 5 stars review

Excellent Quality, Strong built

This is a very well built generator, it looks like it can take on a lot, 1 hour after it was out of the box after adding some fuel and connecting it to a propane tank it started on the first try and was able to go from gasoline to propane and back without any interruption. It is fairly quiet for its size and run very smoothly.

Review from westinghouse.com
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May 28, 2024
Htown newbie
5 out of 5 stars review

Houston hurricane ready

After days of online reviews and recommendations from friends we decided to make the purchase. This product is solid nothing cheap about the generator. I have never owned one until now. Right out the box its powers up, just add oil, fuel and starts up. its is heavy buy easy to maneuver once the wheels are installed. Tri fuel option is a great feature.

Review from westinghouse.com
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Aug 23, 2023
Clakey
5 out of 5 stars review

Well built machine

I bought 12000 DF last week got it delivered 5 days earlier than expected which was a bonus. It took all of ten minutes to put the wheels and feet pegs on plus the oil. Once that was done it was time to put some gas in the tank and fired right up. Have not tried propane run yet as I don't have any yet. Would highly recommend this generator.

Review from westinghouse.com
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Sep 14, 2023
B rad
5 out of 5 stars review

Just What The Doctor Ordered

This generator has plenty of power for a single phase unit. It has plethora of Plugs that cover most of your possible 120/240 volt needs. All breakers are toggle breakers except for the 2 breakers for the 4 gfci circuits they are push to reset. Not a light weight unit at a little over 500 pounds. 2 guys to ramp it into the back of a pickup.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001