Ordered the Wgen12000DFc that was upgraded to the Wgen18000DFc in 2024. My understanding is that the specs. were better than the manual previously stated. That being said, No buyers remorse. If your on the fence and on a budget, about a generator, you need to get off the fence and get this beast. I'm a one handed 68 year young man on a fixed income, this has all the helpful options to make a power outage as painless as possible. If I can work or move this thing you can too.

We ordered two of these expensive generators. They say not to exceed half load during the first 5 hours. So, we decided to run it with a small load for 5 hours to have it ready to do during a power failure. So far, it has randomly died a few times. When it does, it's as if it tries to recover, but then dies and you can re-crank it after about 30 seconds. This is not going to work during all night power failures. Additionally, neither until had the washers in the box for the axels, or the trickle charger for the batteries. These are 20,000 watt units. They have no pull rope, so if the battery is dead when you need it, you're out of luck. They're supposed to come with a charger that can be left attached so the battery is hot when you need it. This is referenced throughout the manual, yet neither of my units arrived with one. If they keep dying, If you buy one, use your American Express card so you're protected.

The item came on two pallets which made it difficult to get on the ground since it weight is 400lb and I am 87 years old. There is a lot to learn reading the owner's manual. So, I have not run it yet. I have been buying heavy duty extension cords for the hurricane season before there becomes scarce.

Hopefully, I will change my mind soon. As of now, my brand-new WGen20000 will not start. Not even a sound. Followed the starting directions. Battery charged, plenty of fuel and oil. Pushed the button with no sound. I've got a big job that requires this size machine, and I will not be ready because of this issue. Received the machine with the box already open with parts missing. Right now, it just seems like a bad expensive purchase. Does anybody have any suggestions?

I purchased this generator in preparation for the Texas 2024 hurricane season. The setup was easy. The machine is well built. I had a chance to use this generator during hurricane Beryl which hit my town on July 10th, 2024. Once we lost power, I was able to switch to this generator and it has performed great. We are in out 5th day without electricity and the generator is still running great.

This generator was so much easier to use than I thought. It also powered much more than I expected. We have a 5,000 sq foot house with two large central air conditioning units, as well as a wood workshop. Short of running the shop machinery, this generator powered all of it! I'd recommend this generator to anyone who needs a serious emergency power source.

The generator works great. Using with a transfer switch and it produces all the power we need. I would recommend this generator for anyone wanting to power their home during a power outage. We endure Public Safety Power Shutoff events which can mean no power for several days to a week. Deducted a star because it was extremely difficult to get technical assistance. Finally, got some help after 10 business days and it turns out the problem I thought I had is normal. I thought I had an issue with low voltage and RPMs but it turns out it the Smart Idle feature--wish was better explained in the manual. Guess I was not the only one with concerns as I was told there is going to a switch to turn off the Smart Idle feature based on feedback.

I purchased March 18 2022, received March 31 2022, stored in garage until June 10 2022 for initial startup & run...followed all startup procedures. Then ran under moderate load for about 5-10 mins then it shut down. Ran again in an hour or so w/o any load and it shut down within 5-10 mins. I then called customer service.

I wanted to be sure that I was prepared for the power outages in Houston Texas. We've experienced power outages in various conditions; winter and summer. I needed a generator that can handle powering my entire house and some. See, I have a neighbor that is a senior citizen that is taking care of her disabled daughter and I wanted a generator that could handle both houses. We both had an electrician to get our houses with the capability to connect to the generator and we were so excited to see both our houses running of of the Westinghouse Tri fuel 20000! I also turn on my A/C unit on this generator and it handled it like a champ! We were so impressed and believe that we are now prepared for any outage in our area. Thank you Westinghouse family. Great product!!!

Bought Westinghouse GEN. from Family Farm and Home. Owned a little over a year and it will not start (electric nor pull). Westinghouse is the Ford of small engines - DON'T TRUST THEM. GENs are easy to repair - fuel, fire and air, especially at a year old, but who has time for these games so early on? Not this guy, regardless of their warranty. If it malfunctions this quickly it's not considerable. No excuses. It means the design engineer doesn't care, thus the company doesn't care. Poor Q/C and design. Shenanigans. Will have repaired and sell if anyone will buy it. We wonder why no foreigners want to sell or buy American made products made recently.