We're sorry to hear that you didn't have the experience you expected, and assure you that we have many quality checks to ensure you always get the best. We hope it helps to know, extreme temperatures can make the consistency of a dishwashing liquid thin/watery, but it isn't permanent. Once back to room temperature, it should return to its normal consistency and is still safe and effective to wash your dishes with. We'd like to help you get the most from your Dawn, so when you have a minute, please get in touch with us at (800) 725-3296.

Greetings, Vivian, thanks for sharing that you don't have a pump for your Dawn Professional Dish Detergent. Give our P&G Professional customer service team a call, asking them about how you can get your hands on a pump. They answer calls from 9 AM to 6 PM, EST, Mondays through Fridays. Their number is 1 (800) 332-7787.