We're sorry to hear that you didn't have the experience you expected, and assure you that we have many quality checks to ensure you always get the best. We hope it helps to know, extreme temperatures can make the consistency of a dishwashing liquid thin/watery, but it isn't permanent. Once back to room temperature, it should return to its normal consistency and is still safe and effective to wash your dishes with. We'd like to help you get the most from your Dawn, so when you have a minute, please get in touch with us at (800) 725-3296.

We always want your experience to be exactly perfect, Lisa, and, after reading your review, we know our P&G Professional customer service team would be happy to help you with this. Please, call 1 (800) 332-7787 to tell them more and ask about how to receive a pump. They're answering calls Mondays through Fridays, from 9 AM to 6 PM, EST.