Hi Tvone, We appreciate your feedback regarding response time. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care If issues continue, please reach Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat is also available via the ‘Support’ link on our website. ~ Samsung Advisor

Hi Tim Walters, Thank you for your feedback. While the Remote may appear minimal, many buttons offer multiple or long-press functions to help simplify the design without sacrificing functionality. For example: • Settings/Number/Color: Allows you to easily access your TV's Quick Settings and input channel numbers. • Volume rocker: Push up/down to adjust volume. Press and release quickly to mute. • Long-press Volume button: Hold for more than 1 second to open Accessibility Shortcuts. • RETURN button: Press to go back to the previous menu or screen. While watching TV, it takes you back to the previous channel. These functions allow for a more streamlined experience without adding extra buttons. Learn TV Remote is a feature designed to help users become familiar with the layout and function of each button on the Samsung remote. When enabled, pressing any button (except the Power button, which will still turn off the TV) will prompt the TV to announce the button’s name and its purpose – without affecting TV operation. This teaching mode is especially useful for users who are visually impaired or new to Samsung remotes. To enable this feature, go to: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, simply press the Return key twice. If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available through the ‘Support’ link on our website. ~ Samsung Advisor