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Member's Mark 4 Shelf Industrial Storage Rack, 77" W x 24" D x 72"

strong shelving

Assembly

Great shelving unit would buy again

Heavy!

Racks

Excellent item

Organized n sturdy

Rack

Excellent product

As it looks

One of the pillars was broken, called Members mark phone number and they’re an absolute nightmare to work with. I have never come across customer service this horrible. I called 5 times and they would just hang up on you without answering any questions and refused to provide their name. There’s 0 accountability, i called Sam’s club and they transferred me back to members mark customer service. Don’t waste you $$ buying members mark products because if it’s not working good luck reaching anyone to resolve your issue. Wish i would have recorded the phone call. Had to take the broken pillar back to Sam’s and the manager was nice enough to get it replaced. Once setup it works as intended, setup took about 30 mins. Top holes did not line up properly so had to use the hammer and a towel

Broken H pillar

I like the shelf, which I just put together today, but one of the cross bars and one of the grid sleeves was bent when we opened the box, and cannot be straightened. I will have to call Sam's tomorrow and see if they will get me replacement parts. Until then I'm missing one of the shelves.

2 parts were bent

Member photos