Dear John,<br /> <br />Thank you for sharing your experience with the ASUS Vivobook 16. We sincerely apologize for the inconvenience you have encountered, including receiving the incorrect product and concerns regarding battery performance. As the purchase was made through Walmart, we recommend contacting Walmart Support directly to request an exchange or return, as they will be best positioned to assist with resolving the product mismatch.<br /> <br />For battery‑related concerns, please refer to the FAQ linked below, which provides troubleshooting steps to help optimize battery life and overall performance. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty&#64;asus.com and include the case number &#34;N2511013443-0002&#34; as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support<br /> <br />[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/

Dear Cathy,<br /><br />Thank you for your comment. <br /><br />We do understand your disappointment with this laptop and the inconvenience this may have caused if it did not meet your expectations. This laptop model doesn&#39;t have a touchscreen, as advertised at the Walmart webpage, also.<br /> <br />Should you need further assistance with the product, please email me at cl-rodel&#64;asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.<br /><br />Thank you for choosing an ASUS product.<br /><br />Regards,<br /> <br />Rodel<br /><br />ASUS Customer Loyalty