[This review was collected as part of a promotion.] We have had our maker 3 months. I have cleaned and descaled per instructions and this last time when descaling it went to add water during the cleaning cycle. It is not running vinegar through the ice maker. The pump is working the water line must be plugged. Looks like the cleaning process does not go through all the water lines and letting the vinegar set in the lines for 18 hours is not enough to descale. Ice maker no longer works and needs repaired. What is your return or repair policy?

I love having nugget ice but the loud noise it makes when it is making ice is unbearable. Cleaning it doesn't make a difference. If I still had the box it was shipped in I would return it for a refund! With the technology you have you should be able to build a machine that does not whine and start knocking like it is.

Very awesome nugget ice maker! Expensive investment, but well worth it! Wife loves it and that's what matters.

My last one lasted two years, I hope this is an improvement and will last longer. Got a four year warranty.

It was a great add to our home . Easy set up. Followed YouTube for cleanup and ensamble. Family love it and it works good.

Had to replace our old one. Our refrigerator does not have an ice maker but this ice is SO MUCH BETTER!

Love the amount of ice this make, much better than other counter top models that we have used in the past. Also very quiet!!

Best so far of ice maker it makes alit of ice , it holds water you don't need to refill it that often I love

returning it this week. it immediately started making horrible noises, and as time went on, it was more frequent and louder! obviously, i received a defective one. The sonic ice was wonderful!

Only had it for 3 months and already messed up. Stuck on “Add Water” even when it's full. I cleaned it every month and descaled it once. Went through lots of YouTube self fixes and still not working.