Greetings - Thank you for sharing your review and experience with the Opal. We are sorry to see that it was having issues with making ice. That is never what we want. We're going to be sharing this review with our product team, this way they can review everything and work towards improvements. We hope that you give us another try sometime down the road. Let us know if you have any questions. - Jonathon@GEA

Hello, Thank you so much for taking the time to review this product and for choosing GE Appliances for your home! We love the feature that it creates the perfect-size ice pellets for your beverages. The setup is super easy and it begins to make ice immediately. We hope you will thoroughly enjoy hosting family and friends with this handy appliance in your kitchen. -Charlie@GEAppliances

Hi there and thank you for being part of the Opal family. We're happy to hear you have been enjoying the good ice for quite some time now but apologize for the noise. To keep the ice maker running its best and quietest, be sure to complete the cleaning cycle regularly. Please let us know if you have any more questions. - John@GEAppliances

Hey there, we're so glad you love the ice, but sorry your ice maker is making a squealing sound. We understand this can be concerning and we're happy to help. Under some occasions, this can actually be normal. We recommend viewing our list of normal Opal sounds here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276&_ga=2.171075750.766161228.1650288718-1233938546.1597758556 If you still believe the sound you're hearing is out of the ordinary, we suggest you contact Opal Support at myopalservice.com or call 866-907-6718, M-F 8-8 EST. We're confident someone from our team would be able to get you taken care of if needed and we're wishing you the best. Thanks for reaching out. Guy@GEA