Hey there, we're pleased to know you're loving your ice and the Opal's look, but sorry it can be noisier than expected at times and produce shaved ice on occasion. We understand that could end up being a hassle to deal with, so we appreciate you finding the time to lend advice on ways we can keep looking to improve. With that said, we couldn't be happier to have you in our GEA family and we're wishing you the best. Guy@GEA

Hello there- Thank you for taking the time to provide a review on your Opal Ice Maker- your feedback is valued and very important to us. With that being said, if this is occurring we usually recommend that you clean and descale your opal. You can find instructions on how to do so on page 7 of the owners manual at the link below: https://products-salsify.geappliances.com/image/upload/s--isJ6-AjW--/l4bvnckvboybfo7see8f.pdf?_ga=2.266256975.1700884998.1682354117-883743648.1682354117 If you are continuing to experience issues with your Opal, we would recommend that you call Opal Support to look into initiating a warranty claim. For parts or warranty, you can go to https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc, or you can also contact 1-866-907-6718, M-F 8-8 EST. We hope this helps. Thanks again for your review. -Devin@GEA