While at first we loved this ice maker, it is perpetually moldy at the bottom. We clean it out at least weekly (with bleach!) & only put Brita filtered water in the reservoir. It is incredibly frustrating as the ice holder always has mold at the bottom. We even took it apart and clean the insides and replaced tubing. It is not easy to clean and it doesn't seem like considerations for cleaning were ever acknowledged in the manufacturing of this product. No way others don't have the same issue and we regret this purchase.

Luckily my opal ice maker broke within the return period. It was making a horrible grinding noise and did not make ice. When it worked it leaked twice all over my wood floors. I thought paying extra would be insuring I would have a product that lasts. Nope.

The ice maker itself works well and produces good quality of ice. It is pretty loud when making ice (louder than any other appliance in the kitchen). The scheduling function on the app does not work at all. Not the end of the world but you expect those features to work as advertised. Will not buy other “smart” ge appliances as I assume this is a common failure.

This is a awesome product. I love crushed ice and most of the ice machine I looked at had large cubes. These are like SONIC ice. The only fall back is it is not a freezer. You must take it out when it is done and put it in your freezer But I love ❤️ this product.

Easy to set up, clean, and get going. However, after 2 days the ice bucket got bumped as we were refilling the water and it cracked when it hit the floor and broke off the grey handle. I called support and all I got was, sorry, you can buy a new one. Returned it. If you have kids or pets be careful, the parts break easy.

My brother bought one last year and it is great. Works well. I bought one on his recommendation and it is the “new and improved “ model. But, it is not as good. I had to return the first 2. This is my third try. The main problem is the defrosting. It defrosts when it does not need to do so. I turned it off last night. Sat for 10 hours. I turned it on this morning and it started making ice. After it's first dump, it started defrosting. It has been on 4 hours now and the bin is not half full and it has defrosted at least twice. Do not buy. I am going to give this unit a few more days then return. The ice is great! Taste great and is soft and easy to chew. I love the ice - hate the units inability to function. GE should “recall” them and fix the defrosting problem. Also, on defrost, the unit sometimes squeaks really loud. Like a baby crying. That loud!!

Makes great ice when it's working. I'm on #6. These things are horribly unreliable. Good search it. Pumps fail because haier uses cheap pumps. The fans will go as well and it will stop producing ice. If you get a year you are lucky. Buy an extended warranty because you will need it.

We experienced difficulties with two competitor machines, (smaller in size.) We discovered this item from GE and appreciated the additional year of service at no added charge. We had to step up to make the purchase, but once it arrived and got going; we've never looked back. It works very well, produces good ice, and we've had no issues whatsoever. Visitors seem to enjoy its presence and ultimately find their own excuse to use it themselves. No regrets and glad we decided to spend the extra money to avoid the bi-annual replacement of less expensive competitor products that hardly process 1/4 of the ice this machine does…

I never write reviews, but in this case I'm making an exception. I want to forewarn potential purchasers. I got an ice maker for my wife for Christmas and was really excited for the machine because my wife loves pebble ice. The ice this machine makes is really great pebble ice. The problem is that within two weeks of setting it up, carefully following instructions, the machine began to make the loud screeching noise that some of the reviews have referred to. The noise wouldn't go away even when I turned the machine off. I had to unplug it to get the noise to stop. The ice was so good I decided to give the machine another try, but not much later had the same thing happen. Within just a few weeks of setting up the machine, I had probably 5 or 6 incidents of the noise that in most cases wouldn't go away unless I unplugged the machine. And it's not just a small, annoying noise; it's a loud screeching/high pitched humming sound. I have no idea what causes the noise -- I'm not an engineer -- but this is to me definitely a design issue. It sound like maybe the machine internally creates a vacuum of some kind which makes the noise. Anyway, as good as the ice this machine makes, I would definitely urge you not to buy it. If it actually worked without the noise, it would be well worth it, but the noise makes it not tolerable. Really too bad.

The product created amazing ice while it worked. We are 8 months out of warranty and it makes a horrific loud knocking grinding whining screaming sound while making ice. It's so loud our neighbors can hear so we had to discontinue using it after only 19 months of owning it.