We are so very sorry to hear your icemaker is no longer making ice and continues to go into Defrosting mode. We can imagine how disappointing this is. Information and troubleshooting tips for the issue with defrosting can be found on our support page here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062724. For help with the machine not making ice, please view the support page here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628. If the above support pages are unhelpful, please reach out to our Opal Support Line at 1-866-907-6718 or online at myopalservice.com. They’re always ready and happy to help. All the best. -Gina@GEA

Oh no... We're so terribly sorry that you've had a bad experience with your Opal icemaker. This is certainly not the experience we want for you and completely understand your disappointment. All feedback is important and we truly appreciate your honesty. We hope that all goes well with your new unit and we hope that there will be an opportunity in the future to regain your trust. Wishing you the best. - Tierra@GEA