Hello, We’re glad you’ve been enjoying the delicious nugget ice made by your new Opal, but we’re sorry to hear that you’ve been frustrated by the noise that it’s making. We take your feedback seriously and we will work hard to improve the sound level of our Opals in the future, and we recommend you take a look at the article below for some information on noises that are normal for your Opal to make. https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276 We truly appreciate you taking the time to leave us your feedback and please feel free to reach out with anything else you may need. -Charlie@GEA

Hello there, We're sorry to know that the sound levels coming from your Opal have not met your expectations. The Opal is a very complex machine with a variety of components that generate certain sounds/noises as they operate. You can learn more about this here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276 If you believe the sound coming from your unit to be abnormal, we recommend taking advantage of your warranty, and we can assist you with this process by contacting us at: 1-866-907-6718, or online here: https://www.geappliances.com/ge/service-and-support/service.htm You can also reach out to us again if we can assist you further. Have a great one. Pablo@GEA