I have two Opal ice makers (had one for home and one for my office which I brought home). I've used only distilled water, cleaned regularly with Opal cleaning kit, and have them set up properly. One unit has stopped working (suspect the ice bin switch) and I cannot get any parts or service help. The second unit is making a loud noise and I suspect it's dying. My suggestion is to pay the extra money and get a professional unit like a Scotsman or Hoshizaki - these are “cute” toys but not real ice makers. Add to that GE bought Opal and as they say when that happens “GE, where great companies go to die”.

The packing was secure and protected the ice-maker from any damage in shipping. Simply instructions on how to setup, with bonus WIFI connection. Dual light settings. Noise is not an issue. My wife loves the Sonic ice. I do not recommend many products, but this is well worth the price. Buy the separate water tank. Fits on either side. Wish there was an extended warranty for purchase.

We originally participated in the kickstarter for Opal. We loved our original Opal. It did have some issues and finally died 2 years ago. We said we would not buy another one because of the price. For 2 long years, we had bagged ice from every store and restaurant in town. We had ice from the fridge door, ice from trays, and nothing compares to an Opal. The Opal 2.0 by GE is WORTH EVERY PENNY! They have taken all the issues we had with the original Opal and made them disappear! The noise, the size, the weight, the lack of extra dispenser. I mean EVERYTHING! This is an ice lover's dream come true!

It came 3 days early. I was sick so I didn't get it set up right away. But, when I did, it worked great. It was well packed. Between the instructions and the pictures, we were able to get it up and running. A few slight problems but not too hard to do. I love the ice. It is just like Sonic Ice. It keeps up with our needs.

Can not even begin to say how much I love this ice maker! We cannot use the icemaker in our refrigerator because the well water, even with a filter, makes the ice taste weird and thus ruins our drink. This ice maker is a game changer. Plus it's nugget ice! I have it set so that it starts running when I'm on my way home from work and the ice we don't use that night is still there in the morning for my smoothies.

I was so excited to get this because my sister has one and I am the ice lover! Mine worked perfectly for about 1 week and then it stopped making ice. I couldn't figure out what the problem was and was literally getting ready to return it. My son read some comments and apparently someone else had the same issue and they unplugged it for several hours to reset everything. It's still not making ice like it was but at least it is making some.

I absolutely love my pellet icemaker. Not only does enhance the look of your countertop…It's got a super streamlined design and it's an absolutely amazing product. Does everything GE says it does and more. I was concerned about the amount of ice it made, but this thing puts out some serious poundage. My daughters immediately attacked this icemaker as soon as they get home from school. I've noticed it's also gotten them drinking more water. Whatever it takes as a parent, right? I've had several friends comment on it and ask me where I got mine from. This purchase for me of 2022 hands down.

Didn't think I would use it much, bought it mainly for my better half. I absolutely love it!! I find that I'm drinking more water during the day using nugget ice. We find ourselves making fruit drinks like Brazilian Lemonade every day usually twice a day. I love it, I can't say enough. It is easy o set up and instructions are easy to follow.

We are drinking more water because the ice is just that good. I have heard reviews that the ice maker is noisy, it's an ice maker and will produce some noise but it is a non issue for us. Produces a good amount and the 2.0 is certainly worth the extra cost; having new ice when we want it; on a schedule is a bonus.

[This review was collected as part of a promotion.] I run a portable ice maker almost constantly. In fact, I've worn 2 out over the last couple years. Although cheap , they just did not last and the ice was just OK. The ice is actually pellets about 1/2” long and 1/4” in diameter. It is soft enough to chew and hard enough not to water down your drinks. One other great option in this ice maker is the self cleaning option. So long as I use it weekly as recommended, I've not seen mold take hold the way it did in the other style ice makers.I used the Bluetooth app and set up a run schedule to make life even easier for us. Even with the price, I have to give this 5 out of 5. When the box arrived I was so excited. The box was big but I was able to move it into the kitchen easily with no help. The setup instructions were straightforward and easy to follow. After doing GE's recommended 1st cleaning (which is also easy), the ice marker powered on and got right to work.read the instructions on how to work the machine and how the machine works. Because it's so easy to setup, don't be tempted to start making ice until you read. Also, the ice maker isn't obnoxiously loud.