My family loves crushed ice and this works like a charm. I agree with the previous reviews that the machine is a bit on the noisy side but it sits in our kitchen and we don't hear it in any other rooms. Also, we only use distilled water in the hopes of avoiding any maintenance issues, and it isn't always readily available. That said, my gang is thrilled with the ice that this puppy puts out. Worth the hassle.

This ice maker was a gift from my family and I love it so much! I love the size of the ice, the fact that it refills the ice as you use it, it's quiet, its compact and very easy to use. Now I'm asked to bring ice to places because everyone loves this ice!

Product works great and provides good chewable ice. I had fractured a couple of teeth from chewing regular ice and decided it was cheaper to buy the Opal than pay the Orthodontist. It some sort of white circle to show where the three invisible control buttons are located.

We love the ices produced. It's amazing It does run all the time. When you use ice it will turn on but before it can replenish fully it puts itself in to some kind of defrosting cycle melting half the progress it made. Then it will resume making ice only to get almost full then need to defrost again... it's not a huge deal and I have never came up to it and not been able to fill my cup. But I could see it struggling to keep up in a high usage situation. It make a low rumble sound in operation and sometimes squeaks while compressing the ice. On occasion when I wake up in the morning it will be half empty and I need to open and close the door to get it started. I would not purchase this item without the side tank... I feel like you would be having to constantly open the door and check the level. Also fill it quite frequently without the side tank. As long as you know all the above you will love this machine like we do

I love it when it works but despite all my efforts of troubleshooting, Phone calls, cleaning it constantly goes into defrost mode several times an hour and more times a day than I can count. I've had the problem since the first week of my purchase and it still continues. Would not recommend.

I am so happy I got this. Now I don't have to go to my daughters house and steal ice from her !! Her husband bought her one for Christmas !! We got addicted to this kind of ice when she was in the hospital having my grandbaby twins ! Thanks so much for making such a great product we can have at home to enjoy !!

A great addition to to our home and kitchen. Every time we entertain we get the request for “the good ice” so simple to use and is not that difficult to clean. The WI-FI feature is great, you can program it to start making ice when you want or turn it on while you're on your way home. It also lets you know when it needs cleaning. We did not get the auxiliary water tank, but our friends got one after seeing ours with the tank and they love it. I don't think you will be disappointed in this purchase. We haven't used our other ice machine since we got this one.

Absolutely love this ice maker! I was hesitant due to so many "eh" reviews, bit the bullet and just ordered one with side tank. Been using for over a month now and beats any other ice available! I start it and let it make 2 or 3 gallon bags at a time then shut it down. Its does make a little noise but its an icemaker.... dont recall ever needing to hold meetings or phone conversations etc around an icemaker doing its job. Some people complain about anything and everything.

No tank came with mine, and I need the tank for my apartment, so I'm waiting for them to send one to me, so I can't tell you how well it makes ice… I'm just trying to get my prob fixed faster, I'll do another review if they send the rest of my order.

I was feeling so worried reading all the reviews about how this ice maker worked for a total of 3 months and then there would be issues. Or how it would start to make loud noises and eventually die. Well seriously I haven't had any issues. No noises at all. Except for when I fill the tank with water. That's the only time that it makes any noticeable noise. The ice maker is basically in my room, studio apartment, so the level of noise that the ice maker makes was quite a concern for me. I don't even realize that it is still on half the time. Such a good buy. I do not have buyers remorse. I'm glad I just put forth 200 more dollars for the GE brand and got this ice maker verses a knock off or an opal ice maker machine that just isn't built to the best quality like the GE brand. I'm am so satisfied and if your reading reviews trying to figure out if it's worth it….just buy the ice maker and stop searching. This really is the one you want.