Customer reviews for LG 55" Class OLED evo C6 Series 4K Smart TV forMember photos
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TV=5 stars, WebOS=3 stars, new Magic Remote=1 star
Great TV picture and build quality! WebOS is just okay, nothing special, not easy to use. The new Magic Remote is garbage, never had a remote so hard to use and missing key functionality, replacing it with a universal remote!
Hi. Thank you for sharing your experience with your LG TV. We're glad to hear you're enjoying the impressive picture quality and build of your TV. Your feedback about WebOS and the Magic Remote is appreciated, and we understand how important ease of use and functionality are when it comes to your viewing experience. For more details on how to get the most out of WebOS and its features, you can visit our support page here: https://www.lg.com/us/support/help-library/lg-webos-tv-how-to-use-magic-remote-CT10000018-20150713765663. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this remote functionality issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Best value TV
[This review was collected as part of a promotion.] Great TV's, upgraded from a C2 77” to a C5 77” and couldn't be happier, perfect quality and better value.
Hello, Samuel. Thank you for sharing your thoughts about your LG TV! We’re delighted to hear that upgrading from the C2 77” to the C5 77” has brought you even greater satisfaction, with perfect quality and better value. It’s wonderful to know you couldn’t be happier with your choice! ^James
Amazing OLED TV
[This review was collected as part of a promotion.] The OLED screen is simply outstanding. The C5 connected to S95TR creates unbelievable surround sound. A great combo for sure.
Hi! Thank you for sharing your thoughts about your LG TV. We’re delighted to hear that the LG C5 OLED paired with the S95TR has given you an outstanding picture and unbelievable surround sound experience. It’s wonderful to know this combo has elevated your viewing to a whole new level. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Love it!
I absolutely love this TV. The picture is beautiful - the color is true, the brightness is perfect (even in my very bright room during the day), and you can see the picture from any angle. The sound is great as well. We will probably invest in a system at some point, but for now, the sound is perfect (and I like that I can adjust it for the application I am using, eg, when I want to listen to Spotify).
Hi, Michelle! We appreciate you sharing your rating and feedback for your LG TV. It is wonderful to know our crisp display is successfully conquering daytime lighting and that the adaptive audio features are hitting the high notes for your music sessions. If you ever need anything down the road, feel free to reach out to @LGUSSupport.^James
Great features
I consider myself a very tech savvy individual. Ive own several LG products in the past and not a hiccup and would undoubtedly recommend to a friend; however with my most recent purchase of my LG C5 TV and LG sound suite system I have had the most issues I have had with a product in a long time. I dont know if its the TV that is having issues with the sound suite or the sound suite having issues with the TV. What I do know is that ive been experiencing issues. Other than that the clarity and responsiveness is great compared to my LG C3. I love the products however not so much the problems and issues ive encountered and encountering.
Hello, Jared. We appreciate you sharing your rating and feedback on your OLED77C5PUA LG TV. We recognize your experience with the audio connection and system setup of your unit. To help improve the audio communication between devices, try disconnecting the HDMI cable from both the TV and the sound system, powering down both units for two minutes, and then reconnecting via the HDMI eARC port while ensuring SIMPLINK (HDMI-CEC) is enabled in your TV settings. We want to help ensure your home entertainment setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit. ^James
Poor Sound Quality
The LG 55" OLED TV was EXTREMELY difficult to set up and maintain a connection with Verizon FIOS services. Finally attained! Now the problem is that while the TV sound is OK for music, we can barely hear the dialogue! We have had to put the volume on 100, which is the maximum, and we still cannot understand what they are saying! After spending a significant amount on this TV, we do not want to have to buy special speakers or sound bar to hear it, plus how to ensure it is hooked up correctly with the FIOS remote?! This sound problem is very disappointing. LG remote is difficult to maneuver - thankful we can use the FIOS remote.
Hello. We appreciate you taking the time to share your review regarding your LG OLED55C6AUA TV. We recognize your experience with the dialogue sound output and audio levels on your unit. To help boost vocal clarity, access the TV sound settings to enable Clear Voice mode, adjust the audio output format on your FIOS set-top box to PCM, and ensure Auto Volume is switched on. For step-by-step guidance on addressing low audio levels, please review this helpful resource: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-low-audio--20153209065985?srsltid=AfmBOori4dqe3rytgM4MgXkM5KRjXQDURMPq-u8AZCJ-KU8AXSCmluKf. We want to help ensure your home setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Inadequate remote control
A year ago I purchased the LG 55" Class C5 Series OLED evo AI Smart TV. I've been enjoying the TV as it has a spectacular picture. I'm sure the C-6 model has at least as great of a picture. The problem I found with the C5 is the magic remote. I noticed that they are using the same remote control on the C6 as they did on the model I bought, the C5. LG obviously wants my TV and the C6 model to be operated by voice commands. The magic remote functions as designed, however, it was designed WITHOUT A DEDICATED MUTE BUTTON or A NUMBER KEYPAD thus making it IMPOSSIBLE to directly punch in a couple of numbers to change the station or press a button to mute the sound. This makes the remote problematic. Unfortunately, LG doesn't warn it's customers anywhere about this lack of functionality. I learned the hard way. I had to go pull out a remote from an older LG TV in order to have a keypad and mute button. Bummer. The magic remote sits almost entirely unused. The TV asked me to agree six different user service agreements (which essentially remove any hope for privacy} in order to use the voice controls. I haven't agreed to any of it. LG really needs to warn people that they expect you to completely change the way you interact with your TV but they simply don't
Good but NOT great.
I've been loving it but today I was watching a tv show that had a dark room and the blacks were pixilated into large squares of different brightnesses of black. NOT GOOD. I had a LOPT of trouble getting my system setup (C5, Yamaha v385 and Firestick) TV was causing a loop that everything was shut off, but then it would come right back on. Only solution was to plug firestick into TV instead of receiver. Of course no one wanted to admit fault, but even LG tech had so solution. Also, why can't there be ONE OPT OUT of anything not necessary to the operation of the TV??
Hello there, llahmot! Thanks for the detailed review. Always great hearing your TV is delivering strong performance overall, and we appreciate you pointing out the parts that didn’t feel quite right. We’ll share your notes on dark scenes, setup behavior and opt‑out options with our product team. If you ever want help dialing things in, @LGUSSupport is here for you. #LifesGood ❤️ ‑Rich
C5 first-time owner of OLED
5 stars for screen performance. 4 stars for software and interface. Screen is fantastic especially the contrast and virtually perfect blacks. Software and interface are a little clunky.
Hello! We appreciate you sharing your thoughts on your LG TV, and it’s great hearing how much the screen performance impressed you. The contrast and deep blacks on an LG display really do stand out. We also value your feedback on the software and interface—insights like yours help us continue refining the overall experience! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Amazing TV
[This review was collected as part of a promotion.] TV was extremely easy to set up and looks beautiful in our remodeled living room. Colors pop and the blacks are impactful. Initially tested sound without sound bar and it was very good, although for our living room a sound bar was necessary. 4k Dolby Vision / Atmos looks amazing.
Hello there. Thank you for sharing your experience with us. We understand your inquiry and are glad to hear about your satisfaction with the OLED77C5PUA television. We understand that you found the TV to be extremely easy to set up, and that its vibrant colors, impactful blacks, and amazing 4K Dolby Vision/Atmos picture quality make it look beautiful in your remodeled living room. Your positive feedback is very important to us, and we appreciate you noting the very good initial sound quality before you added a sound bar. We are pleased that this model is delivering the premium viewing experience you expected. We assure you that we are committed to continually providing high-quality, innovative products like the C5 series. https://www.lg.com/us/tvs/lg-oled77c5pua-oled-4k-tv For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo