We recommend only using distilled water in your Opal to help reduce the potential for<br />mineral buildup. It is recommended that you follow the instructions in the owner’s manual<br />for your unit regarding the schedule of running descaling and sanitizing cycles. Using<br />vinegar in the descaling cycle can help break up the minerals as well.<br />It’s important to note that distilled water is different from bottled water, reverse osmosis<br />water, filtered water, or spring water. All of these other options contain varying levels of<br />minerals that can build up in the unit and impede optimal operation. Using distilled water<br />reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part<br />P4INKSFLTR, is designed to increase the time between cleanings and reduces the<br />solidification of scale.<br />It is recommended that there be at least 4” of clearance in the back, on both sides, and<br />above the Opal to allow proper air flow so that the fan can move air about the unit.

We'd like to assist with the issue you're having with your Opal not working. After reviewing our system, we see you have an active case and one of our team members recently emailed regarding next steps. We've updated your case with the information you've provided here, and we're confident our team member will be able to help reach a resolution.

We want to help you with your Opal not working properly. Please send us a private message via Facebook, Instagram or X with your contact information, complete model/serial numbers, and a copy of this review.

We'd like to assist with the operation of your Opal. We recommend only using distilled water in your Opal to help reduce the potential for mineral buildup. It is recommended that you follow the instructions in the owner’s manual for your unit regarding the schedule of running descaling and sanitizing cycles. Using vinegar in the descaling cycle can help break up the minerals as well. It’s also important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduces the solidification of scale. It is recommended that there be at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow so that the fan can move air about the unit. One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.

We recommend only using distilled water in your Opal to help reduce the potential for mineral buildup. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Additionally, it is recommended that there be at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow so that the fan can move air about the unit. We understand that you have already returned the product and we’re happy that the retailer was able to assist you. We always recommend reaching out to us directly for product assistance so that we can work with you toward a resolution before a return is necessary; we’re always here to help.

We&#39;d like to address the issue you&#39;re having with sound, and provide information regarding maintenance. We suggest only using distilled water in your Opal to help reduce the potential for mineral buildup. It is recommended that you follow the instructions in the owner’s manual for your unit regarding the schedule of running descaling and sanitizing cycles; you can view the manual on our GE Appliances website by looking up the model number, going to the product&#39;s page, and viewing the &#39;Owner Support&#39; section. Using vinegar in the descaling cycle can help break up the minerals as well. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduces the solidification of scale. Please ensure that there’s at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow. If you continue to have an issue, please disconnect the Opal from power for 3 to 4 hours before reconnecting, to reset it. If you&#39;re still having an issue with sound afterward, please send us a private message via Facebook, Instagram, or X with your contact information, complete model/serial numbers, and a copy of this review so that we can review the information and get back with you quickly.

We&#39;d like to assist with the operation of your Opal. Please send us a private message via Facebook, Instagram, or X with your contact information, complete model/serial numbers, and a copy of this review so that we can review the information and get back with you quickly.