We'd like to help improve your experience with the operation sounds from your Opal. Please note, we do not recommend altering the internal components in any way, as that is not how the Opal was designed and tested for use. We recommend only using distilled water in your Opal to help reduce the potential for mineral buildup. It is recommended that you follow the instructions in the owner’s manual for your unit regarding the schedule of running descaling and sanitizing cycles. Using vinegar in the descaling cycle can help break up the minerals as well. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. It is recommended that there be at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow so that the fan can move air about the unit. These tips will improve performance and resolve any abnormal sounds you may experience.

We’d like to assist with this issue you’ve had with sound. We recommend ensuring there’s at least 4” of clearance around the Opal on all sides and on top to allow for proper air flow. We also suggest following the cleaning instructions that start on page 7 of your manual; that’s linked here: https://images.salsify.com/image/upload/s--9_JHdteK--/248fcfa1db27d93cf26d2d04dad1f2db57a3f5f1.pdf. Running full descaling and sanitizing cycles can often help with an issue. Using vinegar in the descaling cycle can also help break up minerals that may be impeding optimal operation. We suggest filling both the internal reservoir and side tank with water, rather than only the side tank. You can also reset the Opal by disconnecting it from power for 3 to 4 hours before reconnecting. We recommend only using distilled water in your Opal to help reduce the potential for mineral buildup. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduces the solidification of scale. We’ll be reaching out over email to discuss your situation further. We look forward to hearing back from you, so we can assist.

We'd like to assist with your Opal ice maker that's only running water. You can click here to find troubleshooting tips that will help your Opal start making ice: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628 We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.