Hi - We sincerely apologize for the dissatisfaction you've experienced with your toaster, and we regret that it hasn't met your expectations. We know how disappointing it is to have a new product that doesn't meet our expectations. We encourage you to take advantage of our one-year warranty by calling GE Appliances Consumer Service at 1-800-432-2737. Our team is committed to resolving any issues and ensuring your satisfaction. Thank you for bringing this to our attention. -Kacie@GEAppliances

We are excited to hear that you're pleased with your new GE Appliances 4-slice toaster, and would recommend it to everyone. We're confident you'll get many years of use out of it, and we appreciate you trusting our brand for your home!

We’re thrilled that you’ve been impressed by your gorgeous new toaster and we’re happy to hear you’ve been enjoying its fantastic features. We love the wide variety of shade settings offered by this model, and the extra-wide slots accommodate even thicker slices of bread.