Hello- We appreciate your purchase. This is a really nice toaster that shouldn't take longer than a couple of minutes to toast your bread. Please let us know if it is taking longer. If you have any questions at all, please reach out to us directly. Thank you!

Hello, Thank you for taking the time to provide a review on your new GE Appliances 4-slice toaster. We are sorry to hear that the toaster is not toasting on both sides. This is certainly not the quality that we expect. We recommend referring to page 7 of the owners manual at the link below for instructions on how to initiate a warranty claim: https://products-salsify.geappliances.com/image/upload/s--2ItrHxwD--/2ae906a9b3ba56a3512eda04492446137776b7d1.pdf?_ga=2.206313238.425570383.1698086073-1100713441.1674245189 We hope you will allow us the chance to make it up to you in the future. Thank you for your review! -Devin@GEAppliances