Hi Nelly, Thank you for leaving your review on the Luxe Café Premier. We are saddened to hear how disappointing this has been for you. Having to recalibrate every time you would like a cup of coffee, only for it to taste watered down, is understandably frustrating. This is not the experience we want you to have, and we would like to help get your mornings back on the right track. To ensure a fast resolution, we encourage you to contact our team through our support page so a representative can assist you directly. Our self‑help guide is also available if you would like additional troubleshooting support. We appreciate the opportunity to improve your experience. All related links can be found below. Self-Help Guide: https://support.sharkninja.com/en-CA/article/ES600-Series-Ninja-Luxe-CafC3A9-Troubleshooting-Guide-ca Contact Page: https://support.sharkninja.com/contact-us Sincerely, Ninja Kitchen

Hi there, Thank you for taking the time to leave your review. We’re very sorry to hear how frustrating this experience has been, especially regarding the lack of a hot water or Americano function. We understand how disappointing this must feel and truly appreciate you sharing your feedback with us. Please be assured that we will pass your comments on to our product team. If you’d like further assistance, please contact us here: https://support.sharkninja.ca/en-CA/contact-us Kind regards, Ninja Kitchen

Hi Kryssi, We’re truly sorry to hear about this experience, especially since it was a birthday gift. Receiving a Luxe Café Premier in scratched and damaged condition is not acceptable, and we understand how disappointing and upsetting that must have been. The funnel should arrive intact and fully functional, and this is not the experience we want anyone to have with our product. Our team would like to help make this right as quickly as possible by reviewing the damage and assisting with a solution. Please contact our support team here: https://support.sharkninja.com/contact-us Sincerely, Ninja Kitchen

Hi there, Thank you for sharing your experience. We're truly disappointed to hear that your Luxe Café Premier hasn’t met expectations, especially when it comes to milk temperature and espresso consistency. That’s certainly not the experience we aim to deliver, and we understand how disappointing it can be when a product doesn’t perform as promised. We’d love the opportunity to help troubleshoot these issues with you. Sometimes adjusting the frothing technique, cleaning the milk system thoroughly, or checking the grind and tamping method can make a big difference in both temperature and shot volume. Our Customer Support team is here to walk you through a few steps to help improve your results. Please reach out to us by phone at 1-800-365-0135, we'd be happy to look into this for you, we’re committed to helping you get the best possible brew. Warm regards, Ninja Kitchen US

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Ninja didn’t meet your expectations and that you ultimately decided to return it due to the quality and taste of the drinks, even after following the instructions and watching our videos. We completely understand how disappointing and frustrating that experience can be, especially when you were hoping for better results. Please know that your feedback is incredibly valuable to us, and we will be sure to share your insights with the appropriate teams internally so we can continue to improve. If there’s anything further we can do to support you or if you’d like to share additional feedback, we’d genuinely love to hear from you. You’re always welcome to reach out to our Customer Care team at https://support.sharkninja.com/contact-us, where we’ll be happy to assist. Kind regards, Ninja Kitchen NA.

Hi Amanda, Thank you for taking the time to leave a review. We’re extremely devastated to hear that you’re experiencing inconsistent brewing strength and that the grind size is changing during operation. We understand this has caused a lot of frustration, and we sincerely appreciate you taking the time to troubleshoot. Your feedback is invaluable to us, and we will be sure to share your experience with the appropriate teams internally. Since you’ve already completed troubleshooting without resolution, we recommend reaching out to our Customer Care team for further assistance. They’ll be happy to help explore next steps and get this resolved for you as quickly as possible. You can contact us at https://support.sharkninja.com/contact-us. Thank you for your patience, and we appreciate the opportunity to assist. Kind regards, Ninja Kitchen NA.