For whatever reason I drink SO much more water just because I have nugget ice. The machine works well, and always is full of ice waiting to be used. I debated spending that much for an ice maker for years, but I haven’t regretted the expense for even a single second. LOVE IT

Over the past few years in hospital. The small ice was always something I loved. I had been wanting my own machine and couldn't really find one. We spent money on bags from different local restaurants. My husband bought this machine as a Christmas gift for me this year and I couldn't be happier!

I didn’t know nugget ice makers even existed until it was included on an article with expensive items you don’t need but don’t regret buying. This was out of my comfortable price range but I needed something to keep me cool through the summer as we have no AC. This ice maker has helped get me through the hot 104°+ days. I honestly just snack on this ice at the hottest parts of the day and it cools my body down so much. Any other ice maker could do that too yes, but this one makes small, gentle on your teeth, easy to chew ice. I only use bottled water and drinks also taste so much better, especially with tea, soda, or just by itself. It does take a bit for the bin to fill up but I have the app to schedule it to turn on an hour and a half to two hours before I’m even up so there will be plenty ready when I am. Once you have that first batch, it’s easy for it to keep up the rest of the day so you never run out. It’s not refrigerated but the ice keeps well that even if you leave it for several hours, there will still be a lot waiting because it takes a while for it to melt completely. Now the downside of all this is that, the upkeep is a lot of work. It asks to be sanitized once a week at least. This cleaning cycle is a tiny bit of bleach with water, then a few rinse cycles. I’m sure this is to prolong the life of the ice maker but that seems excessive so I usually stretch it to once every two weeks. To offset that, I empty any remaining water from that day and wipe down the bin, the reservoir, and all along the walls every night before putting fresh water in for the morning. The descale warning already came up for me a month into using the maker but it’s regularly on all day so that might be why. It’s the same process as before but with vinegar and has to be left for 18 hours so you’ll be a day without ice. Other than that, this has been one of the best purchases I‘ve ever made. I just hope it lasts for a few years before it gives out because of the hefty price. If you can afford it, don’t mind the regular maintenance, and want your own sonic ice at your disposal, it’s well worth getting.

My Opal 1.0 was on its very last leg after almost two years so I decided to upgrade to the 2.0 I hoped would have less problems. Boy was I wrong, as soon as I threw the massive box away it started screeching so loud my toddlers complain. I’ll have to unplug it if anyone comes over as it’s absolutely embarrassing and loud enough you can barely talk over. GE was absolutely zero help when I opened a case within 30 days of purchase. Starting to wonder if picking up a bag or two a week of nugget ice would be easier at this point. I absolutely love the ice, but this ice maker is a very expensive piece of garbage.

Awesome Ice machine! The pellets are exactly like Sonic/hospital ice. It comes out dry and semi soft. Also, good for sprained ankles and margaritas. The extra water tank is well thought out and really convenient to fill and reload.. The downside is...if it breaks I have no choice but to fix it or buy another, no way I can go back to regular ice.

This is the home ice maker i have been looking for. Its that Sonic ice. The pieces are small, sligtly crunchy and stand up well in drinks before melting. This is not the bullet cubes.. Its takes about an hour which is ample time to generate ice for a small household. The machine is quite. Its not cheap in quality or price. I like it and grab a cup o ice every time I pass it by.

Though we really like the nugget ice, the constant maintenance is a pain in the you-know-what. After a week of use, the machine started to make a very annoying squeaking sound. So much so, we turned it off and relocated it where it wouldn't be a bother. It sounds like a squealing rabbit! The clean up process is messy and frankly all too often. We have a very expensive water filtration system with the best ratings on the market. We're very happy with our water, so I don't want to hear about our water being too hard. We've even tried purchasing purified water from the store. Nothing works to quiet this down. We've followed the cleaning instructions to a tee and no luck.

I love that this ice maker is really fast at producing ice. I couldn’t believe that just 20 minutes after filling the water tank we had ice. The only down side I’ve found is that the ice bucket collected condensation and dripped when opened. I think if it was better insulated this wouldn’t be such a problem. I needed to turn it off and empty when not using the ice regularly.

So much better for ease of cleaning than the previous Opal 1.0. Makes wonderful ice. The engineers just need to rethink the side tank - can't clean it well. You can only put vinegar or bleach water in there to swish around to clean - any food related item needs to be able to be scrubbed with soap and water occasionally. The best way to prolong the time before there is slimy water residue built up is to use ONLY distilled water. We have done that and so far have not dealt with slimy water residue. But, I know it will eventually come...

I love my ice maker! It works as advertised. The ice is light and crunchy. I haven’t had any issues and the noise is minimal, like it’s not even there. The app is amazing. I love that I can turn on and off my machine remotely. I bought other machines and this is by far the best one. I recommend it to all my friends and family.