When it works it’s great but the one I’ve had for 2 years is making screeching noises equivalent to nails on a chalkboard and leaking. The amount of time and effort it takes to clean it is ridiculous. If I do purchase another machine it would be my third in 4 years, at this point it’s probably worth looking at other alternatives.

I love it when it works but despite all my efforts of troubleshooting, Phone calls, cleaning it constantly goes into defrost mode several times an hour and more times a day than I can count. I've had the problem since the first week of my purchase and it still continues. Would not recommend.

I love the shape of the ice and how quickly it makes ice (20 minutes) my only wish is that there was a feature to stop making ice but still keep the current ice in there intact without having to turn off the machine. Other wise I Absolutley love it and use it everyday!

My original opal only lasted 2 years even though I took meticulous care. The pump gave out. I only wish it was easier and cost evlffective to repair them.....I hope this one does better! First impressions are great. More intuitive, great ice, and more aesthetically pleasing.

This is our second one. This time we bought a special water filter because we have hard water up where we live. I also bought the GE Opal filter and installed it and we followed the recommended cleaning schedule. After three weeks, it crapped out after doing all these things.

10/10, DO NOT RECOMMEND At first, this was a really great machine, and I was super excited about the ice. It was a very expensive ice machine, but it made the kind of ice that I was looking for. Within months, this machine turned into a nightmare. The machine itself is extremely heavy and the only way to clean it is to pick it up and physically dump out the water and cleaning product from the reservoir. I have to do this almost weekly because the machine is not refrigerated and the motor runs hot so it creates a green moldy bacteria film very rapidly in the ice bucket. I even use purified bottled water. If you do not keep the machine on and running, the ice melts and the reservoir over flow and leaks everywhere! In order for it not to do that, you have to dump out all of the water which requires you to pick up the extremely heavy machine, carry to a sink, practically hang it upside down to get all of the water out. Honestly, it’s not even worth it! For the price you pay and there’s no easy way to clean the machine or keep it from creating that moldy film. I would not recommend this for anyone!

I LOVE my opal2.0. It makes perfect, soft nugget ice and it’s spoiled me to a point where I no longer like to use any other ice. It’s super easy to register, step up, and clean especially when it tells you exactly when it needs to be cleaned to avoid any kind of build up. The manual also comes with a ton of information on the machine.

[This review was collected as part of a promotion.] First impression: This unit is sleek and modern looking. It would look great in any kitchen. It is big! It turns out our upper cabinets were installed lower than is standard so it didn’t fit in the original spot I had in mind but can sit on a freestanding cabinet we had. It is heavy so initially moving it to drain into the sink during sanitizing was sort of a pain. The ice it makes is awesome. I love nugget Ice! It cools down drinks fast and it is nice to eat. It made ice pretty quickly though it did start out wet and slushy at the start of the cycle. Read your manual carefully at the initial setup. I accidentally attached the wrong hose to the side tank and made a huge leak (all my fault—this was CLEARLY labeled and emphasized in the directions). I think the sanitizing process will seem easy now that I’ve done it once but I felt a little overwhelmed the first time through. Operation is easy and straightforward. Overall, I highly recommend this unit if you are in the market for a countertop ice maker!

I recently purchased this for my husband for Christmas. Our refrigerator ice maker has been repaired and replaced, but still does not function. So far, we love this ice maker! love that it recycles the water. We also love the nugget ice. It does need a decent amount of space, but the design is sleek and appealing. It is slightly noisy, but it does not bother us. We have only had it for a few weeks, but so far we love it!

I love the product. This is my second one. The first lasted just one year but I had not cleaned it as often as recommended so I took ownership of that and just replaced it. This new one has been about 4 months and it has grinded and moaned and made terrible noises since it was about 2 months old. I clean it often but the loud noise is horrific