This is the third GE Profile nugget ice maker I have purchased over the last 10 years. It won't work now because it says to add water when it's already there. There has been an issue with each GE Profile nugget I have purchased. I don't know why I keep spending the money but I love the ice it makes!

We are in our third 2.0 ice maker and they make an awful “LOUD!!!” Noise that it forces us to get up out of bed to turn it off. I used the App this time but I'm half asleep trying to Find the app I need to turn the thing off so it's no better than getting up to do it. Super disappointed that GE has done NOTHING to fix this problem.

We purchased the GE 2.0 ice maker 2 years ago. The last 6 months it has had all kinds of issues. It produces very little ice, 20 cubes or less an hour, and constantly says defrosting or cleaning. We have cleaned and maintained it as recommended but this has been a huge waste of money.

[This review was collected as part of a promotion.] Overall, I'm quite pleased with this icemaker. It doesn't occupy much counter space and makes ice relatively quickly. However, I wish it had a refrigeration system to keep the ice longer. This system essentially makes ice , but it immediately starts melting, creating a continuous cycle. I've set ours up on a timer through their app, so it only makes ice in the evenings and doesn't run throughout the day. Maintenance can be a bit of a chore, and I wish there was a simpler system for that.

The ice bin dribbles A LOT of water when you open the bin. I have to put a napkin on the plastic drip pan, just so it doesn't spillover before I get it wiped up. It is a pain to have to continually wipe up water. Also, every 21 days I have to clean it. It is cumbersome to have to move it to the sink to drain and clean. It is a heavy machine. I assumed cleaning every 4 - 6 wks like my old ice maker.

[This review was collected as part of a promotion.] We have had our maker 3 months. I have cleaned and descaled per instructions and this last time when descaling it went to add water during the cleaning cycle. It is not running vinegar through the ice maker. The pump is working the water line must be plugged. Looks like the cleaning process does not go through all the water lines and letting the vinegar set in the lines for 18 hours is not enough to descale. Ice maker no longer works and needs repaired. What is your return or repair policy?

I am so happy with my new ice maker. So far it has been the best buy. Its fairly quiet with the occasional noise here and there. It makes ice pretty fast and the ice is perfect shape and easy on the teeth. Setting up is a snap! Wifi setup was easy. The side tank is a great addition as it holds quite a bit of water and makes ice constantly. I havent shut it off since purchase.

[This review was collected as part of a promotion.] My machine broke within 1.5 yrs despite impeccable maintenance. When I called for help they did nothing but read to me what I already read online. So disappointed and will never purchase or recommend again.

[This review was collected as part of a promotion.] Started off good... 16 months later it started squealing as it made ice. Now at 18 months we woke up to water all over the counter. Thought maybe there was an issue with the hose but when I leaned it back over the sink to get the rest of the water out I watched water leak out of the body of the ice maker. Also the water tank design is poor, we only run filtered water in it and it always has deposits in the tank when cleaning and you have the smallest opening to try and clean it out.

I don't write reviews often, but after purchasing more than 3 of these Opal ice machines and always having the same squealing issues I would give this product a zero if possible. I purchased a water distilled just for this machine thinking maybe it's our water, but the squeaking always occurs after the 1 year warranty is up. I would highly recommend looking at a different ice machine!