I purchased the opal 2.0 my icemaker about 18 months ago. Initially it worked great . Then maybe not even two months in the trouble started when it did make ice. The ice would quickly melt even though it's in a room that's probably about 65°. And then it went from constantly saying add water even though there's plenty of water. I troubleshooting the machine. I cleaned it out with hot vinegar. I called. I downloaded the app. I did the software update. I did all the troubleshooting things that were recommended and it still says to add water. It won't even let me clean the machine anymore. This was a complete waste of money and time do not get this machine.It's

We are in our third 2.0 ice maker and they make an awful “LOUD!!!” Noise that it forces us to get up out of bed to turn it off. I used the App this time but I’m half asleep trying to Find the app I need to turn the thing off so it’s no better than getting up to do it. Super disappointed that GE has done NOTHING to fix this problem.

I am so happy with my new ice maker. So far it has been the best buy. Its fairly quiet with the occasional noise here and there. It makes ice pretty fast and the ice is perfect shape and easy on the teeth. Setting up is a snap! Wifi setup was easy. The side tank is a great addition as it holds quite a bit of water and makes ice constantly. I havent shut it off since purchase.

We had an Opal 1.0 for about 5 years. It was critical to keep it cleaned! It made a lot of noise if it got calcified. The 2.0 seems to be quiet and it looks like the design fixed some of the issues with the original. Still the same great crunchy ice!

I have had this product for over 3 years and have been religious about cleaning. Unfortunately these units still have biofilm build up and there is no way to complete clean the unit without taking it completely apart and dedicating 3+ hours to cleaning. When you use the clean cycle, the water does not get to all the places and biofilm will build up. This does not have a clean in place feature and the UV light doesn't work. Do Not Buy!

Love the texture and size of ice cubes. The machine keeps up with our ice demand for the two of us. The machine is noisy enough when making ice that I can hear it from the bedroom in the middle of the night. The ice maker must not keep a freezing temperature - I'm guessing the ice cubes melt because the machine will randomly kick in and start making ice again even when we haven't used any for several hours (e.g., 4 am).

The ice is very nice for drinks and it produces it quickly but the machine is somewhat load and the cleaning process is a pain and shuts the ice making down for a day. I will not replace it after it breaks which from friends who have them say is about every two and a half to three years.

LOVE the ice, just don’t love that if you don’t get the nice fluffy ice out quickly you get the watery ice and when you pull the drawer out to get said ice you get water dripping out from the drawer! Also, the cleaning button continuously flashes no matter what despite replacing filters which they originally said was a programming glitch that would be sent to through the app and fixed and hasn’t been and that was months ago!? Not happy with all of that for the price the was paid the ice maker!

Great machine for quick ice. Quiet machine. Easy to put together. You don't need the filter as I was told from GE when I called to ask why it didn't come with a filter. My water is already filtered. Wish the ice pieces were a bit bigger though. They melt quickly so stock up if possible. If you put some in a ziplock bag, they will form to a block but easily able to break it up & have some chunks. The side tank works great. No complaints so far & I've had it for 2 weeks. Seems like a good machine & my mother just loves it as well.

[This review was collected as part of a promotion.] The product itself may surprise me but the initial cleaning is the tank was not as detailed with illustrations as much as I think it should. I'm a rather intelligent lady with a college background as well as I feel vetted in having common knowledge and street smarts. But I will say this instruction manual could use some major updates. It made me have to stop and restart the steps over numerous times. It also doesn't tell you that you have to confirm after each cleaning cycle that I want to continue with the cleaning quarters it goes through. The cleaning mode should be a touch and go system instead of causing the user to have to fully dedicate their time standing at the appliance and assist in the cleaning process.