We’re sorry to hear you’ve had multiple issues with your Opal, and we’d like to assist. Information about connecting to WiFi can be viewed on page 14 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf. If you need any further assistance with getting connected, our Connected Home Support Line is available at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET. They would be glad to assist with any issues related to connectivity. The manual also has information about care and cleaning, including descaling, starting on page 7. If the unit won’t proceed through the descaling process, or is still indicating it needs to be descaled after you complete that process, we recommend disconnecting the Opal from power for three to four hours before reconnecting; this resets it and can often solve an issue. We have information about what sounds you may hear at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276 Your feedback regarding your experience will be shared with our product team, and we’ll also be reaching out over email to discuss your situation further. Please respond at your earliest convenience, so we can assist.

Water quality is an important factor when using the Opal icemaker. The best water you can use is distilled. Using distilled will lengthen the time between sanitizing and descaling cycles.

We are sorry to hear both of your Opal units did not work out and you returned the units. We always recommend reaching out to us before returning your product so that we can review your situation and see how we can help.

We'd like to assist with the operation of your Opal Ice Maker making sounds. One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience. In the meantime, please refer to the following article for information on sounds: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276#:~:text=WHIR%20%2D%20When%20Opal%20is%20first,water%20for%20approximately%205%20minutes.

We'd like to help out with the sounds you are noticing. We recommend performing a full clean and descale cycle for your unit. You can find instructions on pages 7 through 9 in the user manual here: https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf. For the best performance, we recommend only using distilled water in your Opal to help reduce the potential for mineral buildup. Using vinegar in the descaling cycle can help break up the minerals as well. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduces the solidification of scale. We also recommend that there be at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow so that the fan can move air about the unit. Furthermore, one of our agents will be reaching out to collect more information and offer assistance. Please respond at your earliest opportunity.

We'd like to share some information about the defrost mode and provide some troubleshooting tips. The defrost cycle does happen automatically, when the unit detects it is needed, it can take around 30 to 45 minutes. We recommend trying out the troubleshooting steps here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062435 In the meantime, we will be reaching out over email to collect additional information. Please respond at your earliest opportunity.

We’re sorry to hear you’ve had recurring issues with the Opal, and it currently isn’t making ice. We’d like to assist. We recommend disconnecting the Opal from power for three to four hours before reconnecting, to reset it; resetting the appliance can often solve an issue. Additional tips about what to try when the Opal isn’t making ice are available at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628 We’ll be reaching out over email to discuss this situation with you further. Please respond at your earliest convenience, so we can assist.