We want to help and provide some information to help with the cleaning light blinking on your Opal. You will want to run a a descale on your unit. Hold the clean button for 3 seconds to start the descaling process. You'll see the 'Cleaning" indicator appear while descaling. You can review a video with step-by-step instructions on how to properly clean and descale your Opal ice maker at the link: https://www.youtube.com/watch?v=geqQkQNL3i0. If the light is still flashing after the descale, please do a full reset by unplugging the unit for 2-3 minutes and then plugging the unit back in. If the issue continues, please reach out to initiate a warranty claim, by visiting GEAppliances.com/contact, or calling 1-833-4BODEWELL.

We recommend only using distilled water in your Opal to help reduce the potential for mineral buildup. It is recommended that you follow the instructions in the owner’s manual for your unit here:https://images.salsify.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf regarding the schedule of running descaling and sanitizing cycles. Using vinegar in the descaling cycle can help break up the minerals as well. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduces the solidification of scale.

We'd like to assist with the cleaning button frequently flashing. We recommend performing a full clean and descale cycle for your unit. You can find instructions here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000060634. If the light is still flashing, we suggest trying an electronic reset, by unplugging the unit for 2-3 hours, then plugging it back in. We will be passing your comments about the controls over to our app design team to review.

We would like to help with your Opals ice not coming out solid. When you first start the Opal and it begins to make ice, the initial batches of ice nuggets will be slushy. After about 30 minutes, your Opal Ice Maker will make good, solid nuggets. There is an article on our website with more information you can view at the link here:https://products.geappliances.com/appliance/gea-support-search-content?contentId=39641&_gl=1*. We also suggest using distilled water in your Opal Icemaker. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduces the solidification of scale. Another thing to check is making sure there is at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow so that the fan can move air about the unit.

We’d like to address the issue you’re having with sound. We have information about what sounds you may hear from the Opal at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276. Among other sounds, we expect whirring, humming, etc. We recommend only using distilled water in your Opal, to help reduce the potential for mineral buildup. We also suggest ensuring you’re following the specific cleaning instructions in the manual, which start on page 7. The manual is linked here: https://images.salsify.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf. Using vinegar in the descaling cycle can help break up the minerals as well. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduces the solidification of scale. It is recommended that there be at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow, so that the fan can move air about the unit. If you think the sound you’re hearing isn’t normal, we suggest disconnecting the Opal from power for 3 to 4 hours, before reconnecting; this can often help with an issue. We’ll be reaching out over email to discuss this situation with you further. We look forward to hearing back from you, so we can assist.