I purchased the Opal 2 w/ side tank in Oct ‘21 for my house-warming party at my new Penthouse. Surprisingly, it was the hit of the party; none of my guests had ever seen one that makes the “nuggets”before. I’m approaching 3 full years since my purchase… it has been making ice “everyday” without any issues! I’ve strongly recommended this product to my family and friends… six of them have purchased their own. Lastly, this product is Golden-Retriever “Approved”… my Goldens love the nuggets!

After about a month and a half of working fine the ice maker went into Defrosting mode and hasn't made ice since. Attempted to clean it multiple times, but alas, when we turn it back on it cycles back and forth from Making Ice to Defrosting about every 20 minutes and has never made ice again.

This ice machine is better than anything I have ever purchased. It’s quiet, makes enough ice to start a small drive thru and it’s absolutely everything I wanted. Much better than any other product out there. (And I know because I have tried them) my pet pigs love nugget ice and this machine has been instrumental in ensuring their hydration throughout the day on these super hot days. Would recommend to anyone looking for a nugget ice maker.

for 20 years I had an extremely expensive nugget ice machine; long before they were installed in homes. That machine was constantly in need of service and it was excellent and very expensive to maintain. Not only was that a source of irritation but the noise level was unbelievable. It was like having a commercial kitchen so noisy. This machine put out better ice and is so quiet you can barely hear any noise.

I love it! In the past three months we have gone through four different ice makers and they all would make ice for a day or so then they would start screaming so loud you can hear it outside. This one is quiet and does a great job, I am very satisfied with it.

I was very excited for this purchase due to its appearance and Bluetooth connectivity. So far it’s okay but I don’t like how the container for the ice is not temperature controlled and will cause all the ice to melt causing it to use more electricity and not having ice available when you don’t have it on 24/7 or on a schedule.

This is a luxury must-have that you never knew you needed! We bought this for our camper and it’s so amazing, I’m buying another for our home. The ice is soft and chewable and it produces so fast! Our bucket was completely filled within just a few hours. I love this ice maker!

I love the nugget ice. It's just the right size and texture. Makes ice very quickly. The ice stays frozen for a long time. Much longer than I expected since it doesn't keep it frozen. I've only been using it for a month so I can't give a long term evaluation but I am extremely pleased so far. Only downside is that it was very pricy but it may be worth it in the long run and the need to purchase the scale inhibiting filters or distilled water. Hopefully this product will last us for many years.

From the first day we got the machine it has made a terrible grinding noise. We can only have it on for a short amount of time and then have to turn it off. I have only been able to fill the ice bin one time. And we can't get the side tank to work either. We have to make sure the reservoir is full at all times.

I was going to chick fil a for the ice every day (I would also get a root beer and food since I was there) that adds up. I have been wanting this machine for months but was saving up the money for it. Someone on Facebook said they used their credit card rewards and I immediately cashed mine in and got it. Best purchase. I love it.