Skeptical at first, quickly changed our minds as we were enjoying “sonic” type ice within an hour of plugging it in. The only downside is that the scoop is a bit difficult to use and almost always end up with a few pieces of ice on the counter. I would suggest a fold down front on the ice bin to make it easier and cleaner to get the ice with the scoop.

I owned a nugget ice maker before this one (not GE brand) and I enjoyed it immensely…until it randomly stopped working. I finally caved after about a year of wanting this one and bought it. I definitely do not regret it at all. It's got a sleek design that looks fabulous on my counter. The water tank is super easy to remove and refill. The cleaning process is simple, if a little time consuming, and doesn't require purchasing any extra things to complete. The ice bucket slides in and sits very well. Even my 7 year old son doesn't have any problems with pulling out the bucket to get ice. I love that both the tank and the ice bucket have a pressure valve to release the water in them. It means the ice bucket doesn't drip all over the place when it's pulled out (my last one did!), and adding water to the tank is mess free since you don't have to worry about water dripping all over the place. As for the ice itself…perfect (Italian finger kiss). I couldn't ask for better ice. They're small and crunchy. I fill my 40 oz water bottle when I leave for work and I still have ice when I come home. My ice bucket is never empty because it refills so quickly. I enjoy the scheduled automation function and the fact that when the bucket is full, it won't start making ice again until the bucket is pulled out and put back into place. It gets a lot of “off” (down but not powered off) time throughout the day because of this function. I feel it will help preserve the machine through its life time.

We ordered our Opal 2.0 online. It arrived with seriously sturdy packing and in pristine condition. We had it up and running in about thirty minutes including initial cleaning. Directions were clear and setup could not have been easier. Within another half an hour, we already had a cupful of ice. The ice seems slightly denser than popular restaurant ice but, surprisingly, I think I prefer it. It holds up longer in soda, so less watering down, but still has that satisfying soft crunch. We could not be happier with it. If you are on the fence about this machine, just do it! It is pricey, but compared to it's commercial counterparts, this is a huge bargain.

This product is absolute garbage. I would give it 0 stars if I could. I have had it less than 2 years and it makes a horrible grinding noise that sounds like it's about to blow up. I have to unplug it . Once I plug it back in the machine works fine for a few hours and then the grinding noise comes back. I love the ice but hate the machine.

For months my wife and I had shopped for a countertop ice maker. Our freezer produces an ample amount, but they're the regular hard ice cubes. We wanted one that made what we like to call the “good ice!” You know when you go to a store and get a soda and the ice dispenser shoots out the pellet ice, you already know it's going to be a fantastic soda. After looking up, “the good ice” we found the he Opal ice machine. We've been thrilled ever since. We now have a very nice ice/coffee bar. We LOVE it!!!

I really wanted this to work out. I loved the ice it made but had to return the first one due to it not working properly right out of the box. The second one returned less than 30 days for the same reason. The ice maker would continually go into defrost mode and melt all the ice it made. There was plenty of space behind the unit and the sides were unobstructed.

The ice is amazing. The machine makes so much noise we can hear it upstairs with our bedroom door closed. I bought this on the 19th of October 2024 and returning tomorrow. The machine is so loud it woke my kids up. It sounds like belts/bearings grinding together. If I could give it 0stars I would. This is the 2nd opal in the last month. As much as my family loves the ice we will never buy another GE product ever again.

Made a full bin of fresh crunchy ice right out of the box. The Manuel was easy to follow and we had crunchy ice within 30 minutes out of the box. One of the absolute best purchases I have made recently. Well made and easy to follow directions. Thanx GE

The ice is very good, when the machine works. This is our second machine, after the first one was replaced with a refurbished machine. Our first machine stopped making ice after about 2 months. It was replaced with a refurbished machine and this one has now stopped working. This has been a very frustrating and expensive decision.

I purchased an Opal original approximately 2 years ago. Worked great, then one day stopped producing ice. Disappointing to say the least, but I crunch this ice every day so I immediately purchased a replacement (plus an extended warranty so I don't find myself in this situation again. On to the 2.0. It looks better than the original. Less fingerprints and the pull out handle on the ice bin is nice. I never used the extra water bin on my first so I started out using it on this one. I couldn't get it to work. Connected the tube and filled with water, the water would only slightly move to the machine and then I'd get the message to add water. No big deal, I'm used to filling up the main container. Took the extra tank off. The app is great -- tells you when the bin is full, needs more water, or is defrosting or the very best status - Making Ice. This brings me to the defrosting issue. My first Opal would go into defrost mode maybe once or twice a week. The 2.0 defrost a lot. A lot. Like 50% of the time at first. This was enough to make me consider returning because it was literally making 1/3 bin of ice then defrosting, making it hours before a bin would be full (I package the ice so I can take it to work with me and crunch throughout the day - yes, this is an addiction) so this output would not be enough. I kept trying and it seems as though after 2 weeks or so, the machine has started producing an output similar to my OG Opal in its heyday. It seems that this product still has strides to make to improve, but if you did a deep dive into reviews like I did, you'll notice that there is no perfect version of this scale pebble ice maker. For now, it will have to do. The machine makes the ice that at this point, I have to have - but to improve would be to increase the life of the product, hopefully bring the price down a bit, and make sure that the Opal can stay in ice making mode as much as possible. It's pricey, but the ice is great -- my recommendation would be to make sure to spring for the extended warranty.