I purchased in 2020. 1st machine ran for a few months and then became very intermittent and then quit. I sanitized regularly, used good RO water. My only recourse was to get a refurbished replacement. It took 10 weeks through their warranty provider. After 24 hours, it developed a bad leak. Another 10 weeks to get that replacement and the 3rd machine does not pump water so that it can make ice. Unbelievable. There is absolutely no way there are hundreds of positive reviews for this piece of junk. 3 machines. 3 different issues. Almost a statistical impossibility that this could occur with a well designed, well made appliance. I DO NOT RECOMMEND this product regardless of how tempting the opal ice is. The only thing worse than the machine is the warranty support from the 3rd party that handles this product for GE. I know why they farmed this out!!

Nugget ice is addictive and this mighty machine provides an unlimited amount! Pros: - best ice ever - able to eat ice with invisalign - makes ice automatically when ice is removed - large water tank, just fill up once a day - cleaning isn't too bad - water tank can go on either side or if you don't use the plastic clip it can be placed behind the machine - light feature is nice for getting ice in the middle of the night Cons: - loud, BUT if kept in the kitchen or away from living room it's not that bad and you don't really notice if after awhile - there is a water tray to catch leaks when the door opens, it does great catching it, just annoying (note the machine doesn't leak, the door is built so when ice melts it's reused and leaves the ice tank... the water in the ice tank leaks when the door opens because the design needs to be tweaked...there are no cracks) - the ice scoop is perfect size, just wish there was a hook, so it doesn't have to sit on top or the water leak tray - price point is high, but if you are an ice person or working from home then it's worth the expense - I do wish for this price that some of these cons didn't exist, but I am happy with my investment I have not used the app, so I cannot comment on the wifi connection or app.

I was excited about this purchase but nervous at the same time. I'm very frustrated and disappointed to have spent so much money and to keep having to troubleshoot so early in the purchase. It's constantly saying “Add Water” when the water tank is completely full.

I was hesitant to purchase this ice maker due to the price. I finally did purchase it and boy am I glad I did. This ice maker produces the great nugget ice like you get at restaurants and it sits on your counter. It is a lot quieter than the other I had and makes a lot of ice.

Just because the machine isn't perfect, doesn't mean it doesn't make perfect ice. It is 5 stars in my book, and it is the best on the market. Although I may be nitpicking, there are a few improvements that keep it from achieving perfection. CONS: 1. It is a high maintenance machine. The manual suggests that you clean it once per week. Nobody really has time for that. It is more of a tedious process than strenuous one, since the machine has a (somewhat) automatic clean cycle. However, this requires a great deal of clean water to rinse and seems wasteful. 2. The machine is a bit bulky, and for the most part, lacks feet on the bottom. The feet exist, it just would have made cord management easier if they were a bit taller. 3. It can be a bit noisy when making ice, but quiets down once it gets going. It doesn't bother me, all refrigeration products are going to make noise. 4. I personally don't care about this one but...don't buy this if you are concerned about wifi/app capabilities. I have yet to get the machine to pair with my phone using the app and wifi, so I'm not sure it even works. I'm not too sure why it is even necessary, but I don't have any use for it. But it is still a con if it is supposed to work, and yet, it doesn't. PROS: 1. Perfect nugget ice. I was hesitant about buying this (expensive) machine due to the fact I wasn't too sure it could make as good of nugget ice as restaurants/hospitals. It 100% does. The promo videos make it look soft and barely frozen. This machine makes hard and crunchy goodness that keeps frozen in the bin all day long. 2. Makes ice consistently and fast. You will have ice constantly as long as you keep the water tank replenished. 3. The front-viewing bin lets you see how much ice is accumulated and simply makes it look nice on the counter top. It pulls out nicely for easy access. Even though it is pricier than most ice makers this size, this machine is worth it if you want perfect nugget ice from a well crafted machine. It does what it is supposed to and has lived up to the hype thus far. Nugget ice makes everything better; water, cocktails, or even plain old ice munching.

I bought one for my birthday in December 2024. I was so excited. Set it up within minutes of delivery. Perfect! The ice was great. I loved it. My family loved it. However with in a month the machine began to make the loudest sounds. Like a monster was living inside. So loud it would wakeup my teenagers sleeping in the basement. I called and had them send me another unit. Set up the new unit, and this time another problem, the water stream that feeds to the reservoir, leaks right into the main ice bin melting the ice that's there. It's awful, then last night the horrid noises began again. I honestly want to love this ice maker, but I just can't. I'm going to be sending this machine back too. It's Monday and I received the new unit on Thursday. 5 days is not good for business. Makes me sad to return it!

We've had our ice maker now for appx 2 weeks and love it! It makes everything taste better…from sweet tea to sodas to mixed drinks. Very easy to use and to fill water. Size is great, takes up less space than a microwave. Nothing negative to say about this machine except, I wish I would have gotten it sooner!

Love the ice maker and how quickly it can produce but there is this obnoxious noise. Every day, two to three times there is a loud churning noise that goes on for about 10 minutes. I don't know what causes it but I hoping that there is a fix. Aside from that, I would recommend it. Maybe I got the faulty one!

This machine is fabulous I dont know how I ever got along without it. Easy to set up and quickly you are enjoying fabulous nugget ice that works so well in my yeti cups I am a very satisfied customer but for my piece of mind I also purchased the 5 year extended warranty

[This review was collected as part of a promotion.] First impression: This unit is sleek and modern looking. It would look great in any kitchen. It is big! It turns out our upper cabinets were installed lower than is standard so it didn't fit in the original spot I had in mind but can sit on a freestanding cabinet we had. It is heavy so initially moving it to drain into the sink during sanitizing was sort of a pain. The ice it makes is awesome. I love nugget Ice! It cools down drinks fast and it is nice to eat. It made ice pretty quickly though it did start out wet and slushy at the start of the cycle. Read your manual carefully at the initial setup. I accidentally attached the wrong hose to the side tank and made a huge leak (all my fault—this was CLEARLY labeled and emphasized in the directions). I think the sanitizing process will seem easy now that I've done it once but I felt a little overwhelmed the first time through. Operation is easy and straightforward. Overall, I highly recommend this unit if you are in the market for a countertop ice maker!