It was packaged very securely and arrived in perfect condition. The set up was a breeze and took less than 30 minutes. Directions were straightforward, easy to understand, and follow. I purchased the optional side tank, but since now every beverage has to be made with “the good ice” it seems like I’m still adding water all the time. I wish they would have included, as an option to plumb in directly to the homes water line. Only regret is I wish I would have made the purchase sooner.

"The good ice" all day, all the time. Our ice maker went out in our refrigerator and the model we have is notorious for faulty ice makers. Instead of having them out to replace every 3 months, we opted to bite the bullet for some good ice. Best appliance decision ever! If enough of these get purchased, Sonic could go out of business.

I would highly recommend this ice maker! My parents received one as a Christmas gift and we loved the “good ice” so much we purchased one as well as my brother’s family too. I don’t think I will ever be able to have any other ice again. The only downside is the noises it makes while making the ice, but it is well worth it!

Very pleased with capacity, speed and most importantly taste of the ice! We use a lot of ice for a small family and neither our old countertop machine nor our refrigerator machine (when it worked) could keep up with this model. The side tank makes a great machine even better!

I am in love. This is the best ice maker and worth every penny. I previously purchased a less expensive ice maker, while decent you definitely get what you pay for. As a birthday gift to myself I purched this ice maker. I use it everyday and absolutely love it.

I’ve been wanting one of these portable ice machines for years. I did my due diligence with my research and this is the one that topped most. The machine is very quiet and makes the perfect chewable ice that I crave. I look forward to come home from working outside in Southwest Florida to enjoy a big cup of the ice everyday. It’s probably the best purchase I’ve made in years. I highly recommend this ice maker. You won’t be disappointed.

I was very excited for this purchase due to its appearance and Bluetooth connectivity. So far it’s okay but I don’t like how the container for the ice is not temperature controlled and will cause all the ice to melt causing it to use more electricity and not having ice available when you don’t have it on 24/7 or on a schedule.

I really enjoy my ice maker! I had a hard time finally getting the one that actually made the pellet ice! You wouldn’t believe how many ice makers claim they will make the pellet ice, just to get it and it’s the wrong kind. Glad I finally got the right machine

Makes the small, chewable ice as intended. Can be noisy when first filling up or defrosting but noise reduces as more ice is produced. Makes ice within 20 minutes as stated but takes approximately 30 for a full cup. Takes up a decent amount of counter space but not much more than a typical countertop toaster oven. The wifi capability makes scheduling easy. If you like the crunchy, “Sonic” ice, this machine does the job.

This thing is really amazing. You have to make sure you follow cleaning instructions and make sure you clean the fan and it will last forever. I really wish it had a hard plumb option without having to modify the side tank. I really hope GE gets that in the works!