This product is absolute garbage. I would give it 0 stars if I could. I have had it less than 2 years and it makes a horrible grinding noise that sounds like it's about to blow up. I have to unplug it . Once I plug it back in the machine works fine for a few hours and then the grinding noise comes back. I love the ice but hate the machine.

I read all the reviews and this seemed to be the one to buy. Received the machine, followed all the start up instructions. Even watched videos. Worked amazingly for first 24 hours. Then it started making a terrible squealing noise. Tried to reset and defrost. Worked fine for an hour and did the same thing. Figured I got a lemon. Returned and replaced. Second machine did the exact same thing in the same time frame. So disappointed. Do not recommend.

Produces ice, but runs almost 24hrs a day and sounds just a bit quieter than an ice cream maker. Our kitchen is never quiet anymore. Ice is inconsistently melted/refrozen in chunks or expected pellet ice. And 3 days after I plugged it in, the app is told me it needs to be descaled. Family likes the pellet ice, but I expected a lot more given the price.

We love this! It makes ice so fast and replenishes very quickly as well. We decided to purchase a table top ice maker after the ice maker on our 3 year-old refrigerator broke for the 3rd time. It arrived just in time for Thanksgiving and all of our guests enjoyed having fresh nugget ice for their drinks and we were never without ice. It's not loud at all, and even once it's full, you still have ice left the next day if you have turned it off. I don't think I will go back to an ice maker in my fridge.

Nugget ice is addictive and this mighty machine provides an unlimited amount! Pros: - best ice ever - able to eat ice with invisalign - makes ice automatically when ice is removed - large water tank, just fill up once a day - cleaning isn't too bad - water tank can go on either side or if you don't use the plastic clip it can be placed behind the machine - light feature is nice for getting ice in the middle of the night Cons: - loud, BUT if kept in the kitchen or away from living room it's not that bad and you don't really notice if after awhile - there is a water tray to catch leaks when the door opens, it does great catching it, just annoying (note the machine doesn't leak, the door is built so when ice melts it's reused and leaves the ice tank... the water in the ice tank leaks when the door opens because the design needs to be tweaked...there are no cracks) - the ice scoop is perfect size, just wish there was a hook, so it doesn't have to sit on top or the water leak tray - price point is high, but if you are an ice person or working from home then it's worth the expense - I do wish for this price that some of these cons didn't exist, but I am happy with my investment I have not used the app, so I cannot comment on the wifi connection or app.

So, I have wanted one of these for some time. I have always liked chewing on ice, much to my parents' chagrin, and have a predilection for quality pellet ice - you know, the amazing ice you get at many restaurants. We also just got into making Tiki cocktails, and many of them use large amounts of ice to make the beverage super cold and enjoyable. So, it was time to make it happen, and I can report that this machine is amazing. Not only does this machine make the ice I love, it allows me to use my phone to program a schedule for it to do so. It's great to keep energy use down to a minimum, so it only makes ice when we need it. I also like how the water from the ice as it melts goes into the reservoir, so we don't waste it. The machine doesn't have a "freezer" in the ice compartment, so the ice will melt if it's not consumed - I like that we aren't wasting energy with that, and we just focus on making fresh ice for relatively immediate use. Super easy to clean and set up. Great product. Glad I finally got it!

We highly recommend this ice maker! Ours was gifted to us a year and a half ago and it is a great product! However, here is the best tip we can give for anyone looking to purchase one: use distilled water in it. We used tap water for the first few months and got the horrible grinding noise. We were ready to throw it away. Then we found an article online about using distilled water. After switching to distilled water, it has been top-notch! Great product!

I love the ice that this produces and the ease of use, but unfortunately I am already on my second one. The first only lasted 6 months before it totally stopped cooling. The warranty process took months and they sent a refurbished unit. So far so good on the second one- but my expectations for longevity are low.

I have not owned product long enough to determine quality of product; HOWEVER, if the difficulty in registering the product and the amount of cleaning needed for coming new out of the box are any indication. The product will NOT be worthy of even one star.

My husband loves the ice from this machine but I absolutely hate this machine. If you use it daily 1) it cycles each time you get ice 2) it's loud and 3) you have to clean it every two weeks. The cleanings take about an hour because of the repeated rinsing to make sure there's no remaining bleach. A few days before the “cleaning” light comes on, the machine makes a loud grinding noise throughout the day. The noise stops after the cleaning but returns about two weeks later. I do not recommend this product if you want to use it daily.