Oh no! We are terribly sorry to hear about this experience with your Opal and certainly understand how frustrated you must be about all this. Please take full advantage of you warranty and contact myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST. They will take care of you. Thank you so much for choosing GE Appliances. We're here when you need us. Enjoy your day. - Tierra@GEA

Hey Major30, we're pleased to see how much you're loving your new ice maker! Welcome to the GE Appliances family. Guy@GEA

Oh no! We're so very sorry to hear that your new Opal isn't operating as expected. This is certainly not the experience we want for you. We want to help! Please refer to the chart below for some helpful troubleshooting tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289 If none of this seems to resolve the issue, please contact Opal Support by visiting here https://www.geappliances.com/ge/service-and-support/service.htm?_ga=2.1304305.178143535.1695647543-595418822.1684865737#opal-support or by calling 1-866-907-6718. Please let us know if there is anything else we can assist with. - Tierra@GEAppliances