Hello. We appreciate you taking the time to review the model – we’re glad to hear you love the quality ice it produces! However, we do hate to hear you have a concern over a noise the unit is making. We always want to provide as peaceful an experience as possible, and regret any inconvenience caused. Your feedback will be sent to our team for review. We do expect the Opal to make some noise as it operates, and noises may be amplified by surrounding hard surfaces like countertops and walls. If it might be helpful, the manual has a description of what noises would be expected from the model on page 14. If you’d like to view that, it’s available here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000464-4.pdf& . If after reviewing that you believe the noise you’re hearing is out of the ordinary, we do have Opal Support available at 1-866-907-6718 or online at myopalservice.com . We hope this is helpful, and we’re confident the machine will continue to provide great ice for you for a long time to come. We’re always available if you have any other concerns or questions. All the best! -Sarah@GEA

It's really great to hear that your Opal is working well and that you like the sleek design of this model! We do apologize that it can be noisy, we know that this can be discouraging at times. Most of these unfamiliar sounds you might be hearing are normal. Hard surfaces like the floor, walls, and countertops can amplify these sounds. Check out page 14 of the owner's manual for a list and descriptions of normal operating sounds: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000464-4.pdf&_ga=2.111714242.7190747.1646663373-1156894598.1645713472. We hope this helps! Please reach out again if you need anything moving forward. Take care, Kelsey@GEA