I bought it October 23, 2022. The appliance makes great ice and makes it rather quickly, but.... it's too noisy! I have to jamb a cloth between it and the wall to keep it from vibrating/resonating loudly enough that I want to turn it off. The side of the cabinet isn't stiff enough not to vibrate. On top of that, the light burned out and owner's manual says replacement of light bulbs not covered under the manufacturer's warranty!! On top of that, it will no longer follow an off/on schedule set up thru the app and app says machine needs to be descaled even though it's just been cleaned.

The ice maker makes awesome nugget ice, and does so fairly quickly, to use as drinking ice for our family of 5. It's pretty loud and the defrost cycle runs quite often though. On top of that we regularly have had ice come in the consistency of shaved ice, which the kids love but is quite annoying when you're expecting pellets. Overall we like it, but wonder at times if our specific unit is a dud due to the shaved ice situation.

The product worked great for the first few months! However, it eventually began to make a screeching noise that grew louder and louder over time. We tried every recommended cleaning solution, until it got to the point of sitting unplugged in the cabinet because the noise was unbearable.

Unreliable. 1st unit failed after 6 months. GE replaced unit under warranty, and it failed after 5 months. Both had the same issue. Stopped making ice due to “Add Water” error, even though reservoir was full and water cascading down the back. I only used distilled water in both units, and I followed the cleaning instructions as stated in the manual. I believe you have a design issue. I was not willing to request another unit, even though it was still under the initial 12 month warranty period. There is little reason to believe the next one would be any different. I scrapped it last week. An expensive lesson.

Something to expensive should not stop working after just 6 months. We’ve done everything we are supposed to, regarding cleaning and using distilled water . The ice maker only makes half of the ice it used to and Keeps defrosting every hour. Very frustrating. Now they are sending me a “refurbished” unit. Even though mine is practically brand new. I’m not happy.

This ice maker is worth the money! It’s quiet and I can have it running all day without noise or it getting hot. The ice is to die for, but make sure you are using filtered water and not tap. Easy to set up, highly recommend running a couple extra cycles than what is recommended after the bleach. 10/10 it is a must buy!

I bought this for my 66 room hotel - simply for our cold brew coffee station on the breakfast bar. I thought this would be an upgrade compared to just having an ice bucket next to the iced coffee station. My main concern when I purchased the unit was if it would be able to keep up with a busy morning of guests wanting ice for their cold brew coffee or other drinks. I was pleased to discover that it has met my needs and always remains full! We refill the side tank daily - it uses the whole thing each day. My housekeepers also like to come and get a cup of crunchy nugget ice while they are working. Everyone is happy here! I think if a 66 room hotel can keep up with the needs of the staff and guests, then this would be fine for any household! My purchase decision also is based upon our hotel's history with GE. All 66 rooms have GE appliances (fridge & microwave), they have all been very reliable and easy to service when needed. This is not a paid review.

Best buy ever. Great for my iced coffee's. Makes the best ice and the pups love it too. Easy to use and clean, set up was easy also. Love the app feature where you can turn it off and on from your phone. Tells you when it needs cleaned and when more water is needed. Very happy with my purchase

We love the ice from our Opal 2. The only things keeping us from giving it a perfect 5 is it isa bit noisy while running, there is no option to plumb the unit in to a water line and the ice in the storage container seems to melt a little the longer it is in there. That said, we bought this unit for the ice and for that it gets a 5.

I love the ice you get from Sonic and would buy bags from there. My family knows how much I like the nugget ice so they gave me this machine for Christmas. It is so nice not having to go out to buy ice. Now I can have ice like Sonic has anytime I want. The ability to set a schedule for it to run from my cell phone is fantastic. I can check on it and turn it on from anywhere. I highly recommend this ice machine.