Hi there, Thanks for taking the time to reach out about your Opal. Sorry to hear about the issues you've had here and that you're thinking of returning it. We'd recommend taking a look at the following article to see if it helps to clear things up: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276&_ga=2.21436665.397815490.1653591529-1013264293.1653591529 If you have other questions or concerns in the future, know that you're always free to reach out. Best wishes, Michael@GEA

Thank you so much for taking out some time to connect and share your review. We are so happy to see you are enjoying your ice maker. We especially love the included side tank, which allows the ice maker to produce 3x more ice.

We're sorry to hear that your ice maker stopped working and we'd like to help. We recommend referring to the troubleshooting steps at this link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628 If the issue continues, we recommend contacting our Opal Support at myopalservice.com or call 1-866-907-6718.