Good afternoon, Thank you for taking the time to leave a review on your new Opal ice maker. We appreciate you being a loyal GE Appliances Consumer! We hope that you will enjoy this ice maker for many years to come, thank you for your feedback! -Devin@GEA

Hey there, Thanks so much for giving your feedback to us. It pleases us to see that you enjoy the quality, performance, and its amazing design. We do hear your concerns and will be sure they are passed along for future developments. Thank you for choosing GE to meet your needs. Have fun with that delicious nugget ice! Mike@GEA

We would like to help you with your Opal unit. We recommend performing an electronic reset by unplugging the unit for 3 to 5 minutes and plugging it back in. We are going to be reaching out via email to gather further information. Please reply at your earliest convenience.

Hi there, Thanks for taking the time to write about your Opal. Sorry to hear about the noisy operation. If you have questions about sounds you're hearing, this article can help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276&_ga=2.209807255.322570729.1667221316-2077731582.1667221316 If you're hearing a loud grinding noise, this would not be normal and we'd recommend reaching out to OnPoint for further help. They can be found by visiting myopalservice.com or you can also contact 1-866-907-6718, M-F 8-8 EST. We do hope this is helpful! All the best, Michael@GEA

Hello, We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your ice maker is leaking. This isn't something we would expect from our products. We recommend referring to the troubleshooting steps at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17641 If the issue continues, we recommend reaching out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718. Thank you for connecting with us. Have a good day. -Charlie@GEAppliances