Hello, We’re so sorry to hear that you experienced unexpected sounds from your new Opal. We know it’s incredibly frustrating when any appliance starts making loud noises, but it’s even worse when it’s basically brand new. The best thing to do in this situation is to reach out directly to our Opal support team. They can be reached by phone at 1-866-907-6718, or you can fill out the form at the site linked below and someone will reach out to you directly. https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc Thank you for taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA

Hello, We’re so sorry to hear that you’ve had such a negative experience with your Opal. We know that the nugget ice can be an important part of your kitchen experience and we understand how frustrating it can be when you experience a lot of issues with your nugget ice maker, and this is not something we want or expect from or products. The best thing to do in this situation is to reach out directly to the Opal support team. They can be reached by phone at 1-866-907-6718, Monday-Friday 8a-8p EST. Alternatively, you can fill out the form at the site linked below and someone will reach out to you. https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc Thank you for taking the time to leave us your feedback and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA

Hey there, thank you so much for the recommendation! We're pleased to know how much you're loving your good-looking new ice maker, but sorry it can be noisier than expected at times. Your review helps us know what we can improve on, so we want to let you know we appreciate you sharing and we're wishing you the best. Guy@GEA

Hi there, Thank you for taking the time to leave a review on your Opal ice maker. We are truly sorry to hear that your ice maker stopped working after one week of use. This is certainly not normal operation, nor the quality that we expect, and we truly apologize. We hope that you will allow us to make it up to you in the future as we are always looking for ways to better and improve the overall performance and convenience an appliance has to offer. Thank you for your feedback. -Devin@GEA