Out of the box the machine is great. Looks good in the kitchen and makes amazing ice. Very easy to set up connect WiFi and program a schedule using the app. Unfortunately, we are currently on our THIRD machine in about 5 years (we had the original opal initially and we were able to upgrade it under warranty from retailer when it died) and all have had the same issue. They get progressively noisier then suddenly start making horrible squealing sounds then eventually stop working. Quality is a major issue. Especially at this price point. We only ever use RO water, it was descaled on a fairly regular and was put through a full cleaning at least 4 times since being purchased in June 2023. Still - it started squealing and stopped making ice.

We are now on our second one of these. The first one started making this loud clunking and then slamming noise. GE sent us a second one and this new one now makes a high pitch noise (it sounds like the emergency broadcast system noise) any time the pump turns on. For what you pay for these things are not very good quality.

My ice machine constantly says add water when making ice. Water level is fine. I have to remove the filter and turn off ice machine and then turn it back on. If I put the filter back in it gives the same message “Add Water”. I paid a lot of $$ for this machine to be giving me this issue.

We love the product but I feel that the cleaning process is a little intense. I would be better if the reserve tank was clear to see if anything was built up. The cleaning button feature isn't that great. Make a machine that handles the abuse from hard water

I'm only giving it 3 stars because it worked great while it worked. We cleaned it regularly and made sure proper filters were installed. It only lasted us about 6 months before it fell apart from the inside out. I feel like it was put together by a 5 year old. I'm still trying to get a replacement but it's difficult to get ahold of the right person. I'll keep my fingers crossed that we didn't just throw away several hundred dollars.

We loved having this machine. Even using filtered water I think it requires cleaning a little too often. Regardless, I have cleaned the machine approximately once every seven to eight days as it would stop making sufficient amounts of ice and spend most of the time defrosting. The biggest problem I have had is the consistent "Add Water" error. Sometimes I would get lucky and a cleaning cycle would clear the issue. Other times it was extremely difficult to get it to work. Now, 1 year and 12 days after purchase it has stopped completely and will not make ice or clear the "Add Water". As much as we loved it I would not recommend the purchase of this item.

Ice maker worked fine. Only used distilled water. Kept up regularly with cleaning. One day it went in to defrost and wouldn't cycle back on . Followed troubleshooting steps but had no luck. Still waiting for Onpoint to reply back for warranty claim. I've only had it 8 months on 12 month warranty. It's going to be very disappointing if they don't repair or replace.

[This review was collected as part of a promotion.] The product works great and produces lots of ice in a short amount of time, however it must be kept clean and descaling often. I am having a problem with the internal float device determining if there's any water in it. We ran several cleaning cycles and let it sit for 18 hours, and this seems to have fixed the issue.

Wanted one for a long time not disappointed, love it.

Makes ice really fast and we love the crushed aspect.