We'd like to look into the situation with your Opal and offer assistance. One of our agents will be reaching out over email to collect additional information. Please respond at your earliest opportunity.

We see that you're currently in contact with a member of our team. We recommend continuing to work with us directly.

We’d like to address any issue you're having with your Opal. As you mentioned, we recommend using distilled water specifically, to help reduce the potential for mineral buildup. Please note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. We recommend ensuring you’re descaling and cleaning the Opal according to the instructions in your manual, linked here: https://images.salsify.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf. Care and cleaning information starts on page 7 of the manual. Using vinegar in the descaling cycle can help break up the minerals as well. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduces the solidification of scale. It is recommended that there be at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow so that the fan can move air about the unit. We have information about what sounds you may hear from the Opal available at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276. If there's any issue with ice production, we have information about addressing that linked here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628. Among other tips, we recommend unplugging the Opal for 3 to 4 hours before reconnecting, to reset it. We’ll be reaching out over email to discuss your situation further. We look forward to hearing back from you, so we can assist.

When it is past time to replace the filter, you may notice that your ice maker is no longer making ice. You may also notice the ADD WATER notification, even though you have water in the reservoir. If either of these things occurs, we recommend that you replace the scale inhibiting filter with a new one. https://www.geappliances.com/appliance/GE-Profile-Opal-Carbon-Filter-P4INKFILTR

We are happy to assist with your Opal making sounds. It is normal for the unit to make sound while operating. Hard surfaces like the floor, walls, and countertops can amplify these sounds. Please check out the following article for more information here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276 A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.