[This review was collected as part of a promotion.] I have had this in the box and finally decided to hook it up. I love this type of ice but this machine makes this horribly loud squealing noise randomly. It awful!!! I plan to call the company to see what can be done.

[This review was collected as part of a promotion.] I would have love to know that when it tells you to do a cleaning for the first time that you can't put the filter back in because the machine doesn't recognize it. It try's to make ice and then it stops and tells you to add more water and you have a side tank and it is totally full and the inside the water has gone down due to the fact that it tried to make ice, so you add a little more water into the machine and it try to make ice and then stops and tells you to add more water and it is all due to the filter, I took it out and I have not had any problems making ice sense. I only use Filtered water, so we decide not to use the filter anymore. There is no true instructions for this machine. No clear trouble shooting help in the book and everything I found on the internet was not that much helpful either to figure this out. When ice melts it makes a lot of water in the bottom of the bin and doesn't drain out very well, all I have seen water in between the walls of the bin after its been washed and it seam like when I wipe down the front part under were the bin is it seams that the water keeps popping back up, so I'm not sure if water could be leaking down into the front of the machine from that area when it gets wet from the bin hanging down when you get the ice out because of all the melted ice that turned into water. Don't use the filter is a problem and the machine doesn't recognize it after you do the first true cleaning and put it back into the machine, so it is worthy.

I was so in love with this ice machine. I love chewing on ice so this came in very handy. It was working great, however all of a sudden it stop making ice. Done everything it shows online from cleaning, to resetting, to disconnect for couple of day and still nothing. Very disappointed that it's so expenses and the warranty is only a year. Too expensive to have such horrible warranty. It's like it knows as soon as the year is up it will die on you.

Ice maker worked fine. Only used distilled water. Kept up regularly with cleaning. One day it went in to defrost and wouldn't cycle back on . Followed troubleshooting steps but had no luck. Still waiting for Onpoint to reply back for warranty claim. I've only had it 8 months on 12 month warranty. It's going to be very disappointing if they don't repair or replace.

[This review was collected as part of a promotion.] Love the ice and the fact that it is able to keep ice on its own, without having to put it in the freezer once made. However the sounds it makes is crazy. This is our second one after our first one stop working after a little over a year. This one makes some crazy loud grinding noises that cannot be a good thing and I am afraid that this one will break down soon.

I love the ice it makes but there are serious design flaws. I am on my 2nd machine in about 3 years. Between the water pump losing its prime , the squeaking and now the grinding noises I fear my machine has chewed up the plastic gear. I have cleaned the machine faithfully every 3 weeks alternating between vinegar and opal cleaning solution. My first one was replaced by GE because it stopped pumping water. I will see if they will stand behind this one.

[This review was collected as part of a promotion.] If you love nugget ice, this machine is a dream. The GE Profile Opal 2.0 delivers perfect, soft, chewable nugget ice every single time. It looks sleek, feels well-built, and runs way quieter and smoother than I expected. The side tank is super convenient, the ice production is fast, and it keeps up easily with a busy household. From cold drinks to smoothies to daily water, this elevated everything. Easily one of my favorite appliances. Highly recommend without hesitation.

[This review was collected as part of a promotion.] Only had machine for a week, it would make one batch of ice then go into defrosting mode for hours. I ran a cleaning cycle several times, the issue remained. For the cost I am not going to wonder if it will make ice or not every day, so it was returned.

We bought one just over 2 years ago… it lasted one year… he replaced it with a refurbished unit… that has been going out the last few weeks and is now barley making ice… for the price of these things I'd hope it would last much much longer… never again and I'd suggest you don't get one

It's lovely. When it works. I owned this beauty of a machine for a week before the trouble started. “ADD WATER” appeared when the ice maker had plenty of water. Sometimes I could reset the message and restart the ice-making stage by opening and closing the ice bin, power cycling the machine using the power button or unplugging it and plugging it back in, running a cleaning cycle, and cleaning the sensors. it was inconsistent on what would make it work again. It even turned off (shown on the app and ice was melting) but all indicator lights on the front unit remained lit. I want to say more but apparently reviews are moderated and some comments are not allowed. Purchased 1-27-2021.