The ice this thing produces IS "The Good Ice". It is really worth the money if you are a ice cruncher like my wife and I. What would I change? When you pull out the tray to get ice water will ALWAYS drip on the drip tray in the front because the ice will slowly melt over time and the water is re-claimed by it running below the tray and gravity causing it to follow into the reservoir below. However there are always drops on the bottom of the ice compartment as a result that always fall on the drip tray. A redesign of the ice holding area with the floor put at an angle would probably solve this problem. It wouldn't stop me from buying another machine but it would make it so much better. Second issue, I wasn't able to get my phone's wifi to see the ice maker. Some of the settings they were asking me to change don't exist in Android 7 so I am thinking this is expecting android 9 or 10 at least. When I get my new phone I will try again. Connecting to the icemaker through wifi really isn't a big deal for me so it's not a huge problem.

This is our 2nd Opal 2.0 machine. This is a must have appliance in our household and gets a lot of use. It’s works as advertised- makes ice very quickly and is easy to operate, BUT it can be laborious to maintain. You HAVE to clean and descale regularly or else you will be disappointed with it. It took me a year to realize this with my first one which lasted about 3 years. I think would have lasted longer had I followed instructions from the start. I would give it 5 stars if upkeep was easier.

My family purchased this ice machine a couple of months a ago. I haven't been disappointed at all with the performance of this machine. The ice stays frozen, the capacity of the storage bin is large, the side water chamber is easy to refill, and the bin fills with ice very fast. We love it and we would definitely recommend this unit!

The machine makes the small, soft ice pieces ("nuggets") that I find to be excellent for all of my iced drinks. The ice texture is excellent for folks like me who occasionally enjoy chewing the ice in their drinks. The size of the ice bin and production rate works well for our household of two; however, it may not be able to keep up with the demands of a dinner party or barbeque when several couples are using the ice. Also, the cleaning process is a bit of a process - too bad that couldn't be automated like high end European coffee machines are designed. Overall, I think the machine has been a good addition to our butler pantry.

I purchased an Opal original approximately 2 years ago. Worked great, then one day stopped producing ice. Disappointing to say the least, but I crunch this ice every day so I immediately purchased a replacement (plus an extended warranty so I don't find myself in this situation again. On to the 2.0. It looks better than the original. Less fingerprints and the pull out handle on the ice bin is nice. I never used the extra water bin on my first so I started out using it on this one. I couldn't get it to work. Connected the tube and filled with water, the water would only slightly move to the machine and then I'd get the message to add water. No big deal, I'm used to filling up the main container. Took the extra tank off. The app is great -- tells you when the bin is full, needs more water, or is defrosting or the very best status - Making Ice. This brings me to the defrosting issue. My first Opal would go into defrost mode maybe once or twice a week. The 2.0 defrost a lot. A lot. Like 50% of the time at first. This was enough to make me consider returning because it was literally making 1/3 bin of ice then defrosting, making it hours before a bin would be full (I package the ice so I can take it to work with me and crunch throughout the day - yes, this is an addiction) so this output would not be enough. I kept trying and it seems as though after 2 weeks or so, the machine has started producing an output similar to my OG Opal in its heyday. It seems that this product still has strides to make to improve, but if you did a deep dive into reviews like I did, you'll notice that there is no perfect version of this scale pebble ice maker. For now, it will have to do. The machine makes the ice that at this point, I have to have - but to improve would be to increase the life of the product, hopefully bring the price down a bit, and make sure that the Opal can stay in ice making mode as much as possible. It's pricey, but the ice is great -- my recommendation would be to make sure to spring for the extended warranty.

When the icemaker is producing pellets properly, it does exactly what we had hoped. The problem is about half the time the icemaker produces ice that looks like slushy snow cone ice. For the amount of money spent for this small ice maker, I would have expected a much more consistent ice pellet.

We loved it at first but then after multiple cleaning cycles after setting it up and then making a first batch of ice, we all tasted the ice and I noticed something in my mouth. Removed object and it was a metal shaving! I then stopped everyone from consuming the ice and then allowed the icemaker to finish making a complete batch of ice overnight. In the morning I dumped all of the ice and the side water reservoir. I went to empty the internal reservoir and notice 2 more metal shavings floating in the bottom! I have include a picture showing the 2. We were so excited for this appliance

The machine makes wonderful chewable ice and makes ice efficiently. The app interface does not work very cleanly and takes a while to make work. Lots of sitting time hoping the connection works successfully. Finally successful. This machine makes great ice.

We’ve had the nugget ice machine for two months now and are beyond thrilled with its capability! We make ice weekly, and the machine is fast, consistent, and extremely easy to use and maintain! We can’t say enough about the quality, and the ice is delicious!

Loved this ice maker for two days, then it started making a loud squeaking noise. Went to the owners manual troubleshooting .... it says "may start to squeak as ice starts to build up around the mechanisms. The defost cycle is automatic, and may take 30-45 minutes.During this time, the front button won’t respond. More frequent squeaking usually requires white vinegar cleaning to remove internal mineral scale buildup". Turned off machine overnight ran cleaning cycle with white vinegar (note - machine did not make "squeaking" sound during cleaning cycle.) with cleaning cycle completed drained the white vinegar solution and ran another cleaning cycle with clean water. Once the ice maker started making ice the Squeaking started up again.