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Customer reviews for GE Profile™ Opal™ 2.0 Countertop Nugget Ice Maker with 0.75 Gallon Tank for
GE Profile™ Opal™ 2.0 Countertop Nugget Ice Maker with 0.75 Gallon Tank
4.4 out of 5 stars
stars
5,786 ratings5,783 reviews
  1. 5 stars74% (4,277)
  2. 4 stars13% (729)
  3. 3 stars4% (230)
  4. 2 stars3% (172)
  5. 1 star7% (378)

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Showing 1,641-1,650 of 5,783 reviews
Jun 29, 2021
Reviewer name: Popparay521
5 out of 5 stars
5 out of 5 stars review

Awesome ice maker

I love this new Opal ice maker. Looks great. Compact stylish design that blends well with all the other appliances. Its quiet with just a very low hum when in operation. A few little ticks as the nuggets of ice are dispensed when they hit the plastic bin. Don't even notice it's there until you need ice. Only issue I've had is getting the controls to work on wifi/app. App brings up the ice maker and shows status, however it does not have any effect on it when you try to use any of the control functions (doesn't cycle power or light). But all in all, not a function I use that much anyway.

Review from geappliances.com
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Oct 26, 2024
Reviewer name: BOHICA2024
1 out of 5 stars
1 out of 5 stars review

HORRIBLE/DONT BUY

The ice is amazing. The machine makes so much noise we can hear it upstairs with our bedroom door closed. I bought this on the 19th of October 2024 and returning tomorrow. The machine is so loud it woke my kids up. It sounds like belts/bearings grinding together. If I could give it 0stars I would. This is the 2nd opal in the last month. As much as my family loves the ice we will never buy another GE product ever again.

Review from geappliances.com
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reply from GE_Appliances

We'd like to help out with the noises you are noticing from your icemaker. You can check the following article for a list of sounds that are considered normal: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276). If you are still experiencing issues, we suggest reaching out to our support team at 1-866-907-6718.

Jun 2, 2025
Reviewer name: rockyroadissad
1 out of 5 stars
1 out of 5 stars review

horrible noise

i am so upset with this machine. the ice itself is lovely. however, i cannot enjoy it due to the high pick shrieking that this device makes. i have tried to trouble shoot everything! no luck. this was so close to being perfect - instead, it’s a torture device!

Review from geappliances.com
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reply from GE_Appliances

We'd like to lend a hand with your Opal making sounds. It is normal for the unit to make sounds while in operation, due to mechanical components such as the compressor, pump, motor, and fan. For more information on sounds, please refer here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276 A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.

Nov 4, 2024
Reviewer name: corey71
5 out of 5 stars
5 out of 5 stars review

Nice Ice Maker

Our family loves the ice that this product makes. It is the perfect consistency. It produces the ice very quickly. I like that you can manage it through an app and schedule the ice production. The side water container is also helpful for as much ice as we go through in a day. It would be nice if it could be attached directly to a water line, though.

Review from geappliances.com
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Jan 20, 2021
Reviewer name: Aeon
5 out of 5 stars
5 out of 5 stars review

The perfect at home ice maker

This ice maker is one awesome appliance. I have tried other nugget ice makers and the Opal beats them all hands down. It makes ice very quickly which is great since all five of us are getting ice through out the day and have never run out. The Opal is no louder than a mini fridge when it's running. It's very easy to setup and maintain.

Review from geappliances.com
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Oct 6, 2022
Reviewer name: UKCATFAN
5 out of 5 stars
5 out of 5 stars review

Perfection

My junk 2 year old Samsung refrigerators ice machine quit working and we use a lot of ice in our home so I decided to buy this machine and it has been perfect. The "good ice" is perfect and the machine makes ice unbelievably fast. Very happy with the purchase.

Review from geappliances.com
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Mar 7, 2022
Reviewer name: pondtownman
4 out of 5 stars
4 out of 5 stars review

The Best, but could be better

Love most of it. Great ice, constant feed. The reservoir shouldn't cost extra. Should come with the first filter. Watery. The tray is a poor excuse for dripping when it opens. Should hold more ice. Just a couple of people use it at a party and the ice is gone. The Wifi app is underwhelming. Should have more and better features.

Review from geappliances.com
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reply from GE_Appliances

Hi there - Thanks so much for taking the time to provide this review. We're happy to hear that you mostly love your Opal, especially the ice production and the quality of the ice produced. We do apologize for the performance and feature issues you've experienced. This can be pretty discouraging and we also appreciate your suggestions about the reservoir and the filter. It's not considered normal operation for the drip tray to not be able to successfully collect the condensation from beneath the Opal. If it's correctly in place and there's still a leak, then we recommend contacting Opal Support at myopalservice.com or call 1-866-907-6718 to take advantage of your product warranty. If you have questions about the SmartHQ app, we encourage you to reach out to our Connected Home Support team directly at 1-800-220-6899 or through email connected@help.geappliances.com. We'll pass your suggestions along to our product design team. Thank you again for you insights! We're glad to a have you in the GE Appliances family. Be well, Kelsey@GEA

Jun 10, 2022
Reviewer name: winners123
5 out of 5 stars
5 out of 5 stars review

Worth the Price!

This ice maker is the best! We had a smaller counter ice maker before this one. It was so small and only held about one large ice tea cup worth of ice. This ice maker is amazing. I love love love the crunchy ice and it makes enough ice for several large ice teas (a must in my family)

Review from geappliances.com
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Jul 19, 2022
Reviewer name: AngelaGrace
2 out of 5 stars
2 out of 5 stars review

Great ice, awful sound

I absolutely LOVE nugget ice and saved up to buy this machine. It worked great for a month and a half and then started this awful squeeling noise when producing ice. I've followed all directions of cleaning, the machine doesn't go into auto defrost mode so it doesn't need to defrost. I have googled and youtubed the heck out of ways to get it to stop and it won't. Super frustrating since the price tag of this machine is not cheap. It appears to be a well known problem that I would have hoped GE would have resolved or recalled by now. Unfortuantley until the issue is fixed, I couldn't recommend this product to friends. Which is sad becuase I have all other GE applicances in my house and love them.

Review from geappliances.com
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reply from GE Appliances

Hello there. Please know that we're incredibly happy to know that you love the nugget ice and that you're part of our GE family. At the same time, we hate to hear that you're having troubles with the noises made by your Opal and we do apologize for the inconvenience and disappointment this might cause. The ice maker will make a set of noises by the nature of its design, including a squeaking noise. You can learn more about the normal sounds of your Opal here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276 If you believe this situation to be abnormal, we strongly suggest that you contact the Opal Support team. You can do so by calling them at 866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST. or online here: myopalservice.com. Please let us know if there is any other questions or concerns we can assist with. We're always glad to help. Pablo@GEA

Aug 19, 2024
Reviewer name: Ranger Roxie
3 out of 5 stars
3 out of 5 stars review

Worked for a while

I purchased this ice maker on 12/4/23. As of 8/15/24 it's making an extremely loud banging noise and cannot be used. I use this ice maker heavily and was happy with it, until now. I descale it every 2-3 weeks so maintenance on my part isn't lacking. I'm currently attempting to contact GE support today 8/19/24, will update this review with the outcome.

Review from geappliances.com
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reply from GE_Appliances

We encourage you to contact our Opal Support team at 1-866-907-6718, as we are confident that they will provide you with the necessary information to get this issue resolved.