After six months of operation it stopped making ice. The message “add water” lights up and will not go off regardless of how much water is added. It will not run the cleaning cycle. I have cleaned and descaled the ice maker every time that was called for. There is nothing about this issue in the manual or easily located online. I’ll try to reach someone in the service department tomorrow (Monday). While it worked it made great ice. My only complaint before now was the frequency of needed cleaning and/or descaling.

The best ice around! The machine is so quiet and sleek looking. I love that it fits under my kitchen cabinets and looks very clean. I’ve started in about 20 minutes and didn’t stop till the bin was full! My kids love it too plus we are all drinking so much more.

[This review was collected as part of a promotion.] This is a neat little appliance to make ice, especially if you host a lot of parties or like to make a lot of mixed drinks. It can go right on the counter for convience. sometimes we even make some ice ahead of time and keep it in the freezer for the week to make iced coffee.

I've had issues with the ice maker in all of the refrigerator/freezers I've owned in the last 10 years with most of the ice makers only lasting about a year or so. I finally gave up on replacing them and went without an ice maker for 2 years. I decided to try the Opal and I'm glad that I did. The ice it makes is great and it doesn't take that long for the bin to fill up. While the it's making ice, the compressor can be heard, but I've found that the noise fades to the background unless I specifically listen for it. I'm very happy with it.

Love this ice maker- what a wonderful addition to my kitchen! Pros: amazzzzing ice, fits on counter top easily, LOVE the additional water tank, refills rather quickly, I like that it essentially recycles the water of older ice that wasn't used Cons: a little noisy- there is some vibration from the back of the unit that can be silenced with tapping it lightly- but it is a small frustration, ice closest to the bottom is harder- but that was expected of me- I like the softer chewy ice- so overnight sometimes the ice on top isn't as soft as I would like... not a complaint- just an observation

These are garbage. They are noisy out of the box and only get worse with time. The ice is good but it takes A LOT of work keeping it going. You need to clean it at least once a week or you can't hear much over the noise. I started using distilled water in hopes to keep the mineral build up down. But now this is getting very time consuming and expensive. Just disappointed.

[This review was collected as part of a promotion.] This is the one appliance I never thought I needed but it has become our go to for every beverage. Size and capacity work for our family of 4… installed on a mobile cart and with the side tank it easily produces enough ice for our needs. It’s quiet during normal ice making cycles. Installation is easy … looking forward to buying another for my daughter and her apartment

After 2.5 years of our Opal Ice Maker Ed1, we knew we had to buy another (although the first ice machine should not have broke 2.5 yrs in) since we love the ice and functionality. Now hete we are with our 2.0 Opal Ice Maker. Excited about this one. MAKE SURE TO CLEAN THEM EVERY 3 WEEKS AND ONLY USE DISTILLED WATER!!!!!

I love this product. It fits perfectly on my counter underneath the cabinets. I refill the reservoir once every few days much like my coffee machine and I always have ice. Through the App I set it to automatically turn on at 8 am and off at 10pm and I always have ice when I need it.

This thing is a beast that and putting out ice within 10 minutes. It isn’t loud at all (low-volume hum while making ice). Didn’t realize the obsession with nugget ice but now I see the light. It is extremely high quality and appears built to last. While cleaning/maintenance is a required bit more than most other appliances, it’s well worth it. This machine consistently puts out perfect nugget ice. It looks premium and perfectly matches our stainless kitchen appliances. The internal reservoir alone is enough to fill the ice bin. We keep the external tank packed away and plan to bring it out for parties (just 2 of us otherwise). Looking forward to gourmet nugget ice for years to come!