Out of the box the machine is great. Looks good in the kitchen and makes amazing ice. Very easy to set up connect WiFi and program a schedule using the app. Unfortunately, we are currently on our THIRD machine in about 5 years (we had the original opal initially and we were able to upgrade it under warranty from retailer when it died) and all have had the same issue. They get progressively noisier then suddenly start making horrible squealing sounds then eventually stop working. Quality is a major issue. Especially at this price point. We only ever use RO water, it was descaled on a fairly regular and was put through a full cleaning at least 4 times since being purchased in June 2023. Still - it started squealing and stopped making ice.

The product is difficult to set up. I am a chemical engineer and the instructions are difficult to follow, don't tell you that water will drip through the ice, it is necessary to prime the pump etc. They don't tell you its not made to keep on all the time. Needs to be cleaned out frequently. Called support 3 times and the hold times are over 45 minutes. The support people are real nice and helpful.

[This review was collected as part of a promotion.] This is my 3rd countertop ice maker. It is a bit more than what I spent on others, But, It is worth every penny! It makes ice quickly, and its pretty quite. it only takes up about 2 inches more the other countertop models I've had, but its a way better designed ice maker. Its makes LOTS of wonderfully crunchy nuggets. No more running out of Ice or running to the store to buy the continuously shrinking pounds bagged Ice. The ice "bucket" holds a nice amount & refills quick. Set up is quick and easy. Just clean it, than run a few ice making cycles and toss the first two batches and now your are ready to enjoy a cold cocktail or cooler fill-up ! This little ice makers is going to be a game changer for next years Pool Parties!!!

It worked and for 2 months. Now the pump has quit pulling water out of the reservoir. They sent me a fix to reset the pump. Apparently, it will be an everyday event if we'd like it to keep making ice. Totally unacceptable for a new unit. I did speak with someone at Onpoint. It took an hour on hold. Still no answer to the email request I sent on Monday.

Upon set up , and after cleaning per instructions, the machine went through the “making ice” mode and then to defrost without making any ice at all. Customer service is of little help and definitely not customer friendly. I had expected so much more. instructions state ice to be made with in 25-30 minutes. 6 hours and counting zero ice. But the defrost cycle works well .

[This review was collected as part of a promotion.] This is our second Opal ice maker, this version is much quiter and fiils the ice nearly twice as fast. The side tank is a godsend and the unit is very easy to clean. The only problem is that when someone fills a glass, the dog wants to munch some too.

We are now on our second one of these. The first one started making this loud clunking and then slamming noise. GE sent us a second one and this new one now makes a high pitch noise (it sounds like the emergency broadcast system noise) any time the pump turns on. For what you pay for these things are not very good quality.

[This review was collected as part of a promotion.] Love the nugget ice but this model has issues with the provided filters. Needs ‘cleaning' often and can reduce production. Often says needs water but there is a full side tank and water in reservoir. Poor upgrades that don't work well, software updates needed and machine is loud from many days of lack of water.

In less than 8 months the Opal Nugget maker stopped making ice and would go from defrost mode to make ice mode and back and forth. Refunds are only given if the machine stops working after 60 days. One year warranty only covers you for a used refurbished replacement. No thanks.

I love this product when it actually wants to work. I use the water it says to use, I clean when the light shows up, I descale when and How i should, and there's a problem every other week. I just bought a new filter 2 weeks ago, my app says itS good, but the machine will not make ice with it in.