This ice maker uses less water than the previous model. The storage bin stays cold and does not lose ice due to melting. It only needs cleaning every other week instead of every week. It is fast and the ice is soft to chew!  I highly recommend this product. 

I purchased this ice maker because I obviously love to be able to chew on my ice. I had purchased a different ice machine a few years ago & honestly never used it because it didn’t make this kind of chewable ice even in the “small” sized setting. I am definitely extremely happy with my Opal and it is used everyday by my entire family.

I received this ice maker free through an amazon program for an honest review. This ice maker is great. I love the size of the ice nuggets. They aren't too hard but very crunchy & don't hurt my teeth. The machine uses alot of water. I don't use tap water only bottled water. I guess you can use the tap because there is a filter but I don't like the taste of it. I really like the wifi setting. I can start making the ice when I'm on my way home from work or upstairs through the app. Just make sure you have water in the tank or the reserve tank. The only downfall is the cleaning. Which needs to be done every week & the app will let you know it needs to be clean. That takes about 20 to 30 mins because you have to use bleach to cycle through the machine then you need to use water to cycle through the machine about 4 to 5 times to flush it out.

We had one of the small countertop ones that worked ok, but it failed after a year and also was inconsistent at making ice. This one makes great "little cubes" that make our drinks very nice! I had a little issue with the side tank (hole for water to go through still had plastic at opening, but once I opened that up, everything was fine.

I love the ice from this machine. I bought the 2.0 because it was told to be quieter. It was at first, but now it is very noisy. Unfortunately, the noise issue is not a warranty issue. Please note--you must clean this machine weekly. This is a relatively time-consuming process...but if you want to keep your warranty, you'd better do that... Still worth it...

Goodbye enamel, hello chick-fil-a ice. I cannot express my satisfaction with the crunch-ability of this ice. It is exactly, and I mean EXACTLY what I was looking for. How do I feel about the price? I don't like to think about it, don't remind me. Usually pouring a drink with the ice makes me forget I used 1/2 my paycheck to purchase this.

[This review was collected as part of a promotion.] I was skeptical of this at first because I didn't really believe it would make that perfect "good" ice like you can get from certain restaurants but it absolutely does! No one in my house even uses the ice out of the refrigerator anymore because nothing beats the ice that comes out of this ice maker. I was also worried it would take up too much space in my kitchen but it's not too big at all. Highly, highly recommend!

The machine itself works great and makes ice quickly. It is noisy during the ice making cycle and the defrosting cycle but it's not too terribly bothersome. While I have loved the machine the customer support/service has left us with much to be desired. We purchased the ice maker with the side tank. Within a week of purchase the tank separates after it has been filled with water while placing the tank on the base - water goes everywhere. After many difficult phone calls and emails with descriptions of the problem I still don't have a side tank. The service department would like me to purchase a new one! The tank was 10 days old when the problem started. So, as long as the machine continues to work it's great - just hope you don't have to deal with their service department as the are useless and worthless.

This ice machine is perfect! It makes the most wonderful munchable ice ever and just encourages me to drink more water all day. On top of keeping up with our ice loving family, it is beautiful! The light, especially at night is just beautiful! Who knew an ice machine can actually improve our counter top!

I have always been aware of which restaurants have the best ice! Now, I’m able to have as much ice as I want at home. This ice is the best! Easily able to be chewed, although don’t tell your dentist. :-) My whole family loves this ice machine. We are now very well hydrated!! Another review had mentioned that this ice maker made a noise or rattled, I think. We just adjusted the position of the water reservoir on the side and it went away.