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Customer reviews for GE Profile™ Opal™ 2.0 Countertop Nugget Ice Maker with 0.75 Gallon Tank for
GE Profile™ Opal™ 2.0 Countertop Nugget Ice Maker with 0.75 Gallon Tank
4.4 out of 5 stars
stars
5,787 ratings5,784 reviews
  1. 5 stars74% (4,277)
  2. 4 stars13% (729)
  3. 3 stars4% (230)
  4. 2 stars3% (172)
  5. 1 star7% (379)

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Showing 1,171-1,180 of 5,784 reviews
Oct 11, 2020
Reviewer name: Cgentry
5 out of 5 stars
5 out of 5 stars review

Great ice, ice baby!!

Just got my new Opal ice machine installed and it’s kicking out ice within 20 minutes of the install. Ice is just perfect for that crunch monster inside me!! It’s going to be a great asset to my kitchen. Thanks GE for a great appliance. Been waiting on a good ice machine for a while!!

Review from geappliances.com
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Jun 22, 2022
Reviewer name: Race fan
2 out of 5 stars
2 out of 5 stars review

Best Ice! Breaks down a lot.

We love the ice from this machine. It is the best ice. It keeps up fairly good with four people in the house. Problem is, even with regular cleaning, it seems to break down a lot in different ways. We are on our fourth machine. But we keep pushing through because we love the ice. I would love to give it five stars, but I just can’t.

Review from geappliances.com
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reply from GE Appliances

Hi there, so happy to see how much you love the ice, but we're terribly sorry to hear of the issues you've had with past units. This would be such a hassle to deal with and we'd never want that for you. With that said, please know we expect much better for you this time, but if you were to need any additional assistance you can always message us on social media. We appreciate you reaching out and we're wishing you the best. Guy@GEA

Oct 9, 2022
Reviewer name: baelos
3 out of 5 stars
3 out of 5 stars review

Does not keep the Ice Forzen

It's great at making ice. However, for such a high price tag, it should also refrigerate the ice. It's inconvenient to have to move the ice to the freezer as it starts to melt. For this reason, I returned mine. Hopefully, the next version can refrigerate the ice, I could but it again.

Review from geappliances.com
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reply from GE_Appliances

Hi there – We’re happy to hear that you were satisfied with the performance and appearance of the unit. We are sorry to hear that you returned the item, but we do understand the inconvenience these concerns may have caused for you. Thank you for taking the time to provide this valuable feedback that we greatly appreciate. If you have any questions or concerns don’t hesitate to contact us through any of our support channels. Kind regards. – Don@GEA

Feb 15, 2024
Reviewer name: JulGrand
1 out of 5 stars
1 out of 5 stars review

Not recommended for daily use

My husband loves the ice from this machine but I absolutely hate this machine. If you use it daily 1) it cycles each time you get ice 2) it’s loud and 3) you have to clean it every two weeks. The cleanings take about an hour because of the repeated rinsing to make sure there’s no remaining bleach. A few days before the “cleaning” light comes on, the machine makes a loud grinding noise throughout the day. The noise stops after the cleaning but returns about two weeks later. I do not recommend this product if you want to use it daily.

Review from geappliances.com
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reply from GE_Appliances

We're sorry to hear that your ice maker is louder than anticipated. We recommend referring to this link for normal operating sound: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276#:~:text=PUMPING%20WATER%20%2D%20At%20the%20start,it%20may%20need%20more%20water.

Apr 16, 2022
Reviewer name: Nuggettttt
1 out of 5 stars
1 out of 5 stars review

Loved it for 6 months.

Something to expensive should not stop working after just 6 months. We’ve done everything we are supposed to, regarding cleaning and using distilled water . The ice maker only makes half of the ice it used to and Keeps defrosting every hour. Very frustrating. Now they are sending me a “refurbished” unit. Even though mine is practically brand new. I’m not happy.

Review from geappliances.com
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reply from GE Appliances

Hi there, we're terribly sorry to learn your Opal quit working after only 6 months. We pride ourselves on quality so that's definitely not the kind of experience we want for you and we know that must be a let down. With that said, please know we're confident our team is sure to get you taken care of so please continue to work with them for the best help. We're wishing you well and we appreciate you bringing this to our attention. Guy@GEA

Jan 2, 2021
Reviewer name: rjamerson
5 out of 5 stars
5 out of 5 stars review

Love our "Sonic Ice"

My wife has always loved the "Sonic Ice" and we would buy bags of it wherever we could find it. So happy to have the ability to easily make this ice at home. The Opal 2.0 was super easy to set up and makes ice very quickly for our family. The ability to recycle the water when the ice melts in the container was a huge benefit over the competitive products I researched. So far, we are very happy. We did buy the optional water filter online after we purchased the ice maker. Water filter was very easy to install and makes the ice taste more "clean." We are super happy with the purchase.

Review from geappliances.com
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Sep 23, 2022
Reviewer name: SteveK90
5 out of 5 stars
5 out of 5 stars review

Sonic Ice

This makes delicious ice! I set up a schedule on my phone app for ice and I can also activate the machine from across town with the same app. This is good because it takes about 30 mins to really start cranking out ice. The machine is not very loud at all. I only use distilled water to prevent hard water buildup. I also run the cleaning cycle weekly. The ice is fantastic and just like Sonic, but not perfectly round. Kind of barrel shaped. This machine is expensive, but my family gets a ton of use out of it. My kids love to just chew on the ice. Very easy to set up, use and maintain. A great purchase.

Review from geappliances.com
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Mar 17, 2025
Reviewer name: Laflor
5 out of 5 stars
5 out of 5 stars review

LOVE LOVE LOVE this ice maker!!!

Love this ice maker. It is super cute, produces alo of ice very quickly. The bin holds quite a bit of ice and it doesn't melt as quickly as he cheaper ice makers I have just used. It is quiet and you rarely hear it making ice. The side tank and convenient too, you don't have to keep removng the ice storage to pour water into it! I love the side tank. If you are on the fence about getting the side tank, do it you will not be disappointed. Wished I would not have wasted my money on the cheap version of nugget ice makers, the money I spent on those I should have just bought this one the first time around.

Review from geappliances.com
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reply from GE_Appliances

We're happy to hear you've been taking full advantage of the side tank - that allows you to produce up to 3x more ice. We also love the TrueFill ice system—it automatically refills the ice bin, so you don’t have to monitor it constantly. The ice maker also produces 1.6 pounds of fresh ice per hour, and with summer on the horizon, it’s perfect for keeping your drinks chilled for those warmer days ahead! We appreciate you making GE Profile a part of your home and hope you enjoy your ice maker for years to come.

Jan 25, 2021
Reviewer name: CCC3
5 out of 5 stars
5 out of 5 stars review

Best ice ever!

Quite simply, this is the ice machine I've been waiting for. The ice is perfect! Set up is easy, including cleaning. The wireless app took a little tweaking, but once done it works perfectly. I start the ice making process before I leave work and by the time I get home, I have freshly made ice waiting. This machine is perhaps the best money I've spent in a long time!!

Review from geappliances.com
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reply from GE Appliances

Hi CCC3, we couldn't be happier to see that you're loving your ice maker as much as we do! We're pleased to have you in our GE Appliances family. Guy@GEA

Dec 24, 2024
Reviewer name: KTreyonne
1 out of 5 stars
1 out of 5 stars review

Awful product

This is an awful product. I’ve had it just over a month. It makes this horrible screeching noise and it stays in defrost mode. It makes very little batches of ice. I’ve tried to reset it by unplugging and leaving off for a while. It still does the same thing.

Review from geappliances.com
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reply from GE_Appliances

We'd like to lend a hand with your Opal. One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.