Hello there, We’re thrilled that you’ve been impressed by your gorgeous new toaster; the sensational stainless-steel finish looks absolutely fabulous in any kitchen, and we’re so happy to hear you’ve been enjoying it. We really love the wide variety of shade settings, and the illuminated buttons make it easy to see your chosen settings. We truly appreciate you choosing GE Appliances, and please know we’re here should you ever need assistance. -MichaelB@GEA

Greetings - Thank you so much for the review and honest feedback. It means a lot to us. We're sorry to hear that this model hasn't really been performing well for you and that it hasn't exceeded your expectations. This is definitely not what we would expect from this model. We can understand the frustration. Again, sorry we let you down. Stay safe out there. Jonathon@GEA