We’re glad that you’ve been so impressed with the quality of your new toaster, and that you’ve found it so easy to use. We love the wide range of shade settings on this model, and the extra wide slots mean you can use the thick toast with no problem.

Hi - Thank you for sharing your experience with your new toaster. We're happy to hear how pleased you are with the performance of the unit and are glad you are using it to toast all manner of foods. Enjoy! Vikki@GEA

Hello, Thanks for reviewing your toaster. We're happy to hear that you like the appearance, but sorry that the handle does not stay down. We understand the inconvenience, especially after a short time of ownership. While we don't offer repair service for small appliances, you may be eligible to exchange your product if it is covered by the warranty. Visit our small appliance returns page: https://www.geappliances.com/ge/service-and-support/small-appliance-returns.htm or call 1-800-GECARES (1-800-432-2737). We hope this helps, and if we can help in the future, please let us know. We are more than happy to. All the best, Kianna@GEA