Hi Mark, Thanks for sharing your experience with your screen displaying a black screen and “No Signal” message. This typically indicates a connection or source issue. Let’s walk through a few steps to help get things working again. 1. Check Source & Connections • Confirm the source: Use the remote to make sure the TV is set to the correct input. Go to: Home > Left directional key > Connected Devices > Sources • Verify connections: Ensure all external devices (like a cable box or Blu-ray player) are powered on and securely connected via HDMI. Try switching to a different HDMI port or using another cable to rule out a faulty connection. For best results, use a High Speed HDMI cable with Ethernet (HEAC) – this supports stable 4K video and audio signals for most external devices. • Using a soundbar or A/V receiver? If you're connected through the TV’s HDMI eARC port, be sure to use a certified Ultra High Speed HDMI cable to enable lossless audio formats like Dolby Atmos and maintain proper eARC functionality. • Power cycle the TV: Unplug it from the wall for at least 60 seconds, then plug it back in. 2. Update Your TV Software • Make sure your TV is running the latest firmware: Home > Left directional key > Settings > Support > Software Update 3. Signal & Broadcast Checks (Especially important if you're using a cable box or antenna.) • Check signal strength: Home > Left directional key > Settings > Support > Device Care > Self Diagnosis > Broadcast Signal • Run Auto Program: Home > Left directional key > Settings > All Settings > General & Privacy > Broadcasting > Auto Program 4. Advanced Troubleshooting • HDMI Test: Home > Left directional key > Settings > Support > Device Care > Self Diagnosis > HDMI Test • Try a different device: Connect another external device to the same port to help identify whether the issue lies with the original device or the TV. • Check the power source: Make sure the TV is plugged into a working outlet. If using a surge protector, try plugging directly into the wall. • Factory reset (if needed): As a last resort, you can reset the TV to its default settings. (Note: this will erase your personal preferences.) If none of these steps resolve the issue, contact Samsung Support for further assistance at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Advisor

Hi, Thank you for sharing your experience. For optimal performance on your M70HD TV, please ensure you are running the latest Firmware update. Go to Settings> Support> Software Update. Please know that you can customize your Home screens by installing, removing or adding your favorite apps to Apps Home and/or For You Home screen. Here's how: Searching for & Installing Apps 1. From the Home screen, press up on the remote’s directional pad. 2. Navigate to and select Search. 3. Using the search bar, enter the content or app you’d like to find. 4. Navigate to and select the app you’d like to install, then select Install. Note: Previously installed apps can be accessed on the Settings screen. Adding & Managing Apps on Home Screen 1. Go to App Settings (these can be found at the bottom of the Apps screen) and select the app you want to move. The following options will be available: a. Add to Home: Move the app to your desired location on the Home screen. b. Delete: Delete app. c. Lock/Unlock: Lock the app with a PIN so only you can use it. When the app is selected again, you will be prompted to enter the PIN to unlock it. d. Reinstall: Reinstall the app. e. View Details: View the app’s information and details. If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6 PM Sat – Sun), or reach us via text 24/7. You can also visit ‘Support’ on our website for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Advisor

Hi Rich, Thank you for reaching out to us. Please note that your TV features Multi-output Audio, enabling simultaneous sound through both the TV speakers and Bluetooth headphones. You can also adjust each audio output independently - for instance, keeping the TV volume lower while boosting volume on your headphones. To enable: Home > left directional key > Settings > All Settings > General & Privacy > Accessibility > Multi-output Audio We hope this tip helps. If you need additional help, feel free to reach Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also LiveChat with an agent or explore more resources under the Support link on our website. ~ Samsung Advisor