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Customer reviews for Member's Mark Black Powder Coated Patio Heater With LED Table for
Member's Mark Black Powder Coated Patio Heater With LED Table
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4.5 out of 5 stars
stars
595 ratings219 reviews
  1. 5 stars80% (474)
  2. 4 stars8% (50)
  3. 3 stars4% (23)
  4. 2 stars2% (12)
  5. 1 star6% (36)

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Showing 71-80 of 219 reviews
Dec 19, 2023
Reviewer name: MichelleInTampa
1 out of 5 stars
1 out of 5 stars review

Definitely would NOT recommend - did not work

I bought this several weeks ago. Putting it together wasn't the quickest task but unfortunately after assembling it, the heater only worked once. We used a new propane tank but could never get it to restart - extremely unfortunate since we got it for a big party we were hosting. And it was NOT easy to disassemble to return to the store. We tried calling customer service but was never able to get an answer or a return call. Would definitely NOT recommend this - it looked nice but the overall quality appears to be lacking.

Helpful?1VNZL6JD9HNC19913409568
reply from ChantUSA

Hi Michelleln Tampa, we are happy you purchased one of our heaters, but we are sad to hear you were disappointed. We are glad to hear that you received a refund though, as all Member's Mark products come fully guaranteed or your money back. I am not certain what went wrong with customer service, but I assure you we will be looking into that immediately as we strive to offer the best service in the industry.

Jan 6, 2023
Reviewer name: Mad Ken
1 out of 5 stars
1 out of 5 stars review

Just junk!

I bought this unit just before Christmas 22 with great excitement to enjoy the cooler Florida nights. I opened the box that had never been opened, only to find missing parts. I contacted Sams club only to been told they had no more. I was informed to contact the warranty company for the missing parts. It is now 1-6-23. Still no parts as of yet!

Helpful?1VNZL6JD9HNC19913409568
reply from ChantUSA

Hi Ken, we are sorry to hear about your trouble with the missing heater part. We thank you for your purchase, we are really sorry to hear about the delay with getting the missing part. Please continue to calling our customer service center at 1 855 242 6887. They will do their best to offer you some advice or assistance with the missing parts for heater.

Jan 24, 2024
Reviewer name: Dleyva
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Eye catcher

Beautiful heaters easy assembly

Helpful?1VNZL6JD9HNC19913409568
reply from Member's Mark Team

We appreciate your excellent rating and recommendation, Dleyva!

Feb 27, 2023
Reviewer name: Kymmie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect

Love It, worked Perfectly for Our Cold Super Bowl 2023

Helpful?1VNZL6JD9HNC19913409568
reply from ChantUSA

Hello Kymmie, it’s great to hear that your new heater worked perfectly and helped you enjoy the Super Bowl. We want to thank you for your purchase, for you taking the time to share your comments, and for the great rating! We really appreciate having customers like you, thanks again!!!

Oct 29, 2023
Reviewer name: Sherryll Crutcher
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Disappointed with refund after reporting defect

The product was damaged after assembling it through page 13

Helpful?1VNZL6JD9HNC19913409568
reply from ChantUSA

Hello Sherrell, I’m not sure what problems you had regarding your refund. However, if you need any additional assistance please take the opportunity to call our customer service and explain your situation. You can reach them at 1 855 242 6887. They will do their best to offer you some advice or assistance if needed. Thank you for your purchase!

Dec 19, 2023
Reviewer name: Michael
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great heater

The unit was very easy to put together. Instructions were very clear. The unit operates flawlessly.

Helpful?1VNZL6JD9HNC19913409568
reply from ChantUSA

Hi Michael, this is good news. We work very hard to please all of our customers. We appreciate your business and your kind words.

Feb 16, 2026
Reviewer name: Phil
1 out of 5 stars
1 out of 5 stars review

Pilot light goes out. Buy better brand

Helpful?1VNZL6JD9HNC19913409568
Oct 29, 2023
Reviewer name: Bkreed
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Needs to be sturdier

Heats well but the metal was bent in several places when we took it out of the box.

Helpful?1VNZL6JD9HNC19913409568
reply from ChantUSA

We’re sorry to hear that you found damage to some of the metal on your heater. This is not and has not been a problem with our heaters. Your damages must have occurred during shipping. Please take the opportunity to call our customer service and explain your situation. You can reach them at 1 855 242 6887. They will do their best to offer you some advice or assistance with resolving your issue. Thank you for your purchase!

Jan 30, 2026
Reviewer name: DOUGLAS
3 out of 5 stars
3 out of 5 stars review

My top was damaged. Is there any way to replace the top shield?

Helpful?1VNZL6JD9HNC19913409568
Oct 28, 2022
Reviewer name: TLove
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great deal

Excellent price and high quality. Took longer than 30 minutes but directions were adequate. Works perfectly

Helpful?1VNZL6JD9HNC19913409568
reply from ChantUSA

Hi TLove, thank you for your purchase. I'm sure that you will love it for years to come. We appreciate your positive feedback and your high rating. Please calll 1 855 242 6887 should you need anything.